Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Schreffler

Bozeman,MT

Summary

Dedicated professional skilled in customer service and communication. Adept at collaborating with team members to
improve service delivery, manage peak times effectively, and foster strong relationships with customers. Committed to
maintaining high service standards.

Overview

8
8
years of professional experience

Work History

Barista

The Daily Coffee & Eatery
Bozeman, Montana
08.2024 - Current
  • Collaborated with team members to enhance customer experience during
    peak hours.
  • Provided excellent customer service by responding to inquiries quickly and
    professionally.
    Addressed and resolved customer concerns to maintain brand loyalty.
    Supported the highest standards of conduct and service to support
    company reputation.
    Developed and maintained relationships with regular customers,
    recognizing preferences and anticipating needs.

Dog and House Sitting

Self-employeed
01.2022 - Current
  • Provided trustworthy care for homes and pets, communicating via phone or text.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Cared for houseplants by frequently watering during owners' absence.
  • Responded with calm and professionalism in cases of emergencies arising at or near homes.
  • Brought in mail and newspaper to maintain appearance of activity at client residence.

Babysitter

Self-employeed
01.2018 - Current
  • Communicated positively with children and guardians.
  • Reassured children when upset providing emotional support and stability.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Planned fun outings and educational activities to keep children entertained.

Barista

Espresso Evergreen
Evergreen, Colorado
07.2021 - 08.2023
  • Calmly controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Maintained store professionalism by cleaning and sanitizing work areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Camp Counselor

Rocky Mountain Camp For Kids With Dyslexia
Evergreen, Colorado
06.2021 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels: Tutored reading and writing skills, initiated and supervised interactive games to aid in learning.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Transported and escorted program participants to and from activities and on field trips.

Evergreen Lake Staff

Evergreen Lake EPRD
Evergreen, Colorado
12.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels for skate rentals and food purchases.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff on the lake ice rink.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor of Science - Psychology And Child Development

Montana State University - Bozeman
Bozeman, MT
05.2027

High School Diploma -

Evergreen High School
Evergreen, CO
05.2023

Skills

  • Adaptable and Flexible
  • Problem Solver
  • Excellent Judgment and Decision-Making
  • Calm and Professional Under Pressure
  • Quick Learner
  • Team Player
  • Dependable and Reliable

Timeline

Barista

The Daily Coffee & Eatery
08.2024 - Current

Dog and House Sitting

Self-employeed
01.2022 - Current

Barista

Espresso Evergreen
07.2021 - 08.2023

Camp Counselor

Rocky Mountain Camp For Kids With Dyslexia
06.2021 - 08.2021

Evergreen Lake Staff

Evergreen Lake EPRD
12.2020 - 02.2021

Babysitter

Self-employeed
01.2018 - Current

Bachelor of Science - Psychology And Child Development

Montana State University - Bozeman

High School Diploma -

Evergreen High School

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