Maria Scoma

• Shriners Children Hospital For UST Contineo
• Epic Applications ClinDoc, Orders, Stork, L&D, Ambulatory
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.

• Ochsner Health Systems for Intellect Resources,
• Epic Applications ClinDoc, Orders, Stork, L&D, Ambulatory
• Interprets, evaluates, and resolves, if possible, telephone inquiries pertaining to Epic application hardware and software products
• Responsible for providing exceptional customer service in a call center environment and technical support by troubleshooting, triage, and management of Epic Application hardware and software products
• Utilizes existing client training materials and troubleshooting guides or seeks advice from peers to help resolve issues
• Enters all issues into client REMEDY (ITSM) system and assigns appropriate staff when necessary
• Updates all tickets as needed and resolves issues with detailed explanation
• Take initiative escalating issues to Tier 2 when the solution is unknown or cannot be found within defined time frames
• Immediately transfers critical issues to the appropriate application analyst on call
• Monitors client Remedy (ITSM) system for issues self-entered by staff, resolves if able or assigns to the appropriate
• Personalized, remote training all Epic applications, utilized Bomgar remote entry to evaluate and resolve telephone inquiries pertaining to the Epic application hardware and software products.

Alice Hyde Medical Center, Atrium Health for Experis/Ettain Group, LLC

• Project Lead, ClinDoc, Stork, Orders, Ambulatory, Beacon, Ortho Health Modules
• Support providers, nurses, and clinical front desk staff
• Collaborate with team members to conceptualize, deliver, and support changing workflows
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Organized and detail-oriented with strong work ethic
• Managed time efficiently in order to complete all tasks within deadlines
• Identified issues, analyzed information and provided solutions to problems
• Developed and maintained courteous and effective working relationships
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Cultivated interpersonal skills by building positive relationships with others

• Saratoga Race Track
• Surveillance of Saratoga 1863 Club premises detect signs of intrusion and ensure security on NYRA Secure premises
• Surveillance monitors and authorize entrance and departures of employees, patrons, vendors to guard against and maintain security of NYRA premises
• Superior customer service
• Take initiative escalating daily activities and irregularities, unauthorized persons, unusual occurrences or events, NYRA Jockey Security Team
• Prevent unauthorized individuals in Jockey Club, patrol equine, tracks, and buildings

• Oklahoma State University Medical Center, Integris, Bassett HealthCare, University of Massachusetts, Advent Healthcare, Mother Trinity, Children’s Hospital of Dallas, Parkland Hospital, Children's Hospital of Wisconsin, Boulder Community Hospital, Thomas Jefferson University Hospital, for Optimum Healthcare IT, LLC
• Epic Applications ClinDoc, Orders, Stork, L&D, Ambulatory
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Identified issues, analyzed information and provided solutions to problems
• Developed and maintained courteous and effective working relationships
• Organized and detail-oriented with strong work ethic

• Parkland Hospital, John Peter Smith Hospital, Children’s Medical Center of Dallas, Novant Health, Sentara Health for Santa Rosa Consulting, Inc.
• Classroom presentation curriculum development
• Collaborate with quality team and Information Technology
• Responsible for developing and implementing an organization-wide system for data collection, compilation of quality information
• Provides data analysis support to quality management activities
• Functions as a resource to departments and process improvement teams in the areas of quality data management
• Organized and detail-oriented with strong work ethic
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Identified issues, analyzed information and provided solutions to problems