Maria Segura
Buda ,TX
Summary
Proven Area Sales Coordinator and Front Desk Agent at Hersha Hospitality Management LP, adept in business relations and problem-solving. Excelled in mentoring staff and enhancing customer experiences, leading to significant brand awareness. Skilled in account development and team leadership, consistently outperforming sales targets through strategic planning and client engagement. I am bilingual and was able to communicate in Spanish with all the construction workers that would stay at our location.
Overview
6
6
years of professional experience
Work History
Area Sales Coordinator
Hersha Hospitality Management LP
07.2022 - Current
- Mentored junior staff members, providing ongoing support to enhance their professional development and improve overall team performance.
- Collaborated with marketing department to create effective advertising campaigns that heightened brand awareness within the assigned territory.
- Established long-term relationships with clients through excellent customer service and consistent followup.
- Optimized product offerings by monitoring competitor activities, identifying gaps in the market, and making recommendations for improvement.
- Frequently visited clients at their location to ensure the Hotel was up to standard and anything we could improve on to make the stay as satisfactory as possible.
Front Desk Agent
Hersha Hospitality Management LP
02.2019 - 07.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Trained new staff with the system and physical duties up to hotel standards and policy.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
No Degree -
Jack C Hays High School
Kyle, TXSkills
- Account development
- Technical aptitude
- Business relations
- Problem-solving abilities
- Team Leadership
- Team motivation
- Sales operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Hilton Core Sales skills Foundation by completing a 6 week Hilton training.
- Supervised team of Front Desk Agents to ensure the Sales portion was met.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Area Sales Coordinator
Hersha Hospitality Management LP
07.2022 - Current
Front Desk Agent
Hersha Hospitality Management LP
02.2019 - 07.2022
No Degree -
Jack C Hays High School
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