Summary
Overview
Work History
Education
Skills
Certification
Software
Languages
Timeline
Hi, I’m

MARIA SEPULVEDA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Healthcare and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
years of professional experience
3
Certifications

Work History

Lids

Assistant Seasonal Manager
9 2022 - Current

Job overview

  • Assist customers in finding products, leading to increased sales and customer satisfaction
  • Manage inventory and restock shelves, ensuring product availability and reducing stockouts
  • Process transactions accurately, contributing to a smooth and efficient checkout experience
  • Collaborate with team members to meet daily sales targets, fostering a supportive work environment
  • Managed all customer inquiries and complaints in a professional and timely manner
  • Prepared staff work schedules and assigned specific duties.

Bath & Body Works

Assistant Seasonal Manager
09.2022 - Current

Job overview

  • Assist customers in finding products, leading to increased sales and customer satisfaction
  • Manage inventory and restock shelves, ensuring product availability and reducing stockouts
  • Process transactions accurately, contributing to a smooth and efficient checkout experience
  • Collaborate with team members to meet daily sales targets, fostering a supportive work environment
  • Managed all customer inquiries and complaints in a professional and timely manner
  • Prepared staff work schedules and assigned specific duties.

InnovHealth Care

Hospice Care Consultant
01.2023 - 05.2024

Job overview

  • Established and maintained relationships with referral sources, including hospitals, long-term care facilities, home health agencies and physicians
  • Conducted market research to identify target markets and develop appropriate messages
  • Assisted with development of marketing materials, including brochures, flyers, and press releases
  • Collaborated with hospice team to ensure delivery of quality services
  • Developed and implemented strategies to increase number of referrals to hospice services
  • Assessed patient and family needs and provided supportive counseling to families
  • Coordinated patient admissions and discharge planning
  • Demonstrated strong knowledge of Medicare, Medicaid, and private insurance regulations impacting Hospice services
  • Met quota of 10 patients monthly.

Desire Home Care

Home Care Aide
08.2023 - 03.2024

Job overview

  • Monitored client health by performing routine pulse, temperature and blood pressure checks
  • Run errands, performed laundry, grocery shopping and other light housekeeping duties as instructed by client
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing
  • Communicated regularly with clients' families to provide updates on health and wellbeing
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
  • Managed approximately 20-30 clients within this company.

MaximHealth Care

Home Care Aide
08.2023 - 03.2024

Job overview

  • Monitored client health by performing routine pulse, temperature and blood pressure checks
  • Run errands, performed laundry, grocery shopping and other light housekeeping duties as instructed by client
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing
  • Communicated regularly with clients' families to provide updates on health and wellbeing
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
  • Managed approximately 20-30 clients within this company.

Manor Care Skilled Nursing

Director of Admissions
12.2021 - 01.2023

Job overview

  • Developed and implemented comprehensive admissions strategy for skilled nursing facility, resulting in increased occupancy
  • Developed and managed admissions policies, procedures, and standards to ensure compliance with state and federal regulations
  • Conducted tours of facility, answered questions, and addressed concerns of potential residents and family members
  • Acted as liaison between facility and other healthcare providers, including hospitals and home health agencies
  • Coordinated and/or monitored admission process to ensure all required documents were completed
  • Verified insurance and obtained authorization if needed
  • Ensured timely and accurate admission of residents and communicated with families regarding admission requirements and expectations
  • Kept census of 90+ monthly.

Desert Springs Health & Wellness Center

Director of Marketing and Business Development
07.2019 - 12.2021

Job overview

  • Developed and implemented comprehensive marketing plans for a skilled nursing facility, including campaigns to increase census and patient satisfaction
  • Developed and maintained relationships with referral sources, doctors, and community organizations to increase referrals
  • Established and maintained positive relationships with residents, families, and staff
  • Coordinated onsite events to attract new residents and to increase public awareness of facility
  • Analyzed census data to determine effectiveness of marketing campaigns
  • Developed and maintained database of current and potential clients
  • Collaborated with management to develop and implement strategies for increasing admissions and occupancy rates
  • Met Monthly Quota of 15 Admissions.

Serenity Hospice

Community Liaison
02.2018 - 11.2021

Job overview

  • Developed and managed relationships with multiple hospitals, and healthcare professionals to support community hospice initiatives
  • Served as liaison between hospice team and healthcare providers to ensure patient and family satisfaction
  • Developed and maintained strong working relationships with community members, organizations, and healthcare providers
  • Collaborated with medical personnel, clients, and their families to ensure that appropriate services were provided
  • Generated qualified leads and new business opportunities
  • Developed and implemented sales strategies to increase revenue
  • Developed and implemented marketing materials to educate community about hospice service
  • Met monthly quota of 10 admissions.

Eisenhower Medical Center

Case Management Discharge Planner
06.2015 - 02.2019

Job overview

  • Coordinated with interdisciplinary teams to ensure that any & all discharge needs were met
  • Provided education and resources to family members and patients on discharge planning and post discharge
  • Coordinated and arranged out patient referrals (ex: HH, SNF & Hospice)
  • Prepared medical records and arrange transport for patient needing higher level of care
  • Verified Insurance & Submitted authorization request for any medical services needed
  • Coordinating care, including transition of care from hospital to home and ensuring follow-up appointments are scheduled.

Desert Surgical & Bariatrics

Front & Back Medical Assistant
03.2011 - 06.2015

Job overview

  • Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow
  • Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction
  • Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally
  • Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies
  • Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments
  • Ensured compliance with OSHA guidelines by maintaining a clean work environment
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds
  • Scheduled appointments, registered patients.

Education

Coachella Valley High School
Thermal, CA

High School Diploma
06.1993 - 05.1997

University Overview

Milan Institute
Indio, CA

Medical Assistant
01.2010 - 05.2011

University Overview

Skills

Decision-making capabilities

Team building expertise

Health and safety compliance

Marketing Analytics

Multitasking

Excellent Communication

Client Relationship Management

Medical Knowledge

Medical office administration

Appointment management

Records Maintenance

Proficient in numerous healthcare software

Certification

Home Care Aid

Software

Microsoft Office

Adobe Express

Canva

Google

Healthcare software

Insurance Verifications

Languages

Spanish
Native or Bilingual

Timeline

Home Care Aide
Desire Home Care
08.2023 - 03.2024
Home Care Aide
MaximHealth Care
08.2023 - 03.2024
Hospice Care Consultant
InnovHealth Care
01.2023 - 05.2024
Assistant Seasonal Manager
Bath & Body Works
09.2022 - Current
Director of Admissions
Manor Care Skilled Nursing
12.2021 - 01.2023
Director of Marketing and Business Development
Desert Springs Health & Wellness Center
07.2019 - 12.2021
Community Liaison
Serenity Hospice
02.2018 - 11.2021
Case Management Discharge Planner
Eisenhower Medical Center
06.2015 - 02.2019
Front & Back Medical Assistant
Desert Surgical & Bariatrics
03.2011 - 06.2015
Milan Institute
Medical Assistant
01.2010 - 05.2011
Coachella Valley High School
High School Diploma
06.1993 - 05.1997
Assistant Seasonal Manager
Lids
9 2022 - Current

Similar Profiles

CREATE PROFILE
MARIA SEPULVEDA