Nastassja Nedeau
Nashua,NH
Summary
Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Department Head of seasonal
Ocean State Job Lot
Nashua, NH
12.2023 - 05.2024
- Managed a team of XX retail associates, providing guidance and support to ensure exceptional customer service
- Implemented visual merchandising techniques to create appealing displays that increased customer engagement and drove sales
- Maintained accurate inventory records through regular audits and cycle counts, reducing stock discrepancies by XX%
- Implemented cross-selling techniques among different product categories, increasing average transaction value by XX%.
Manager of Operations
Gibraltar pool and spas
Topsfield, MA
03.2018 - 11.2020
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Tracked and replenished inventory to maintain par levels.
Dunkin Donuts Cashier
Dunkin
Lynn, MA
12.2017 - 03.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Volunteer
Bags of Hope
Lynn, Massachusetts
01.2016 - 01.2018
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Deli Clerk
Demoulas Market Basket
Stratham, NH
09.2015 - 12.2017
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Team Member
U Haul Moving & Storage at East Capitol
Lynn, Massachusetts
04.2012 - 04.2015
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Assisted customers with loading their propane tanks into vehicles.
- Conducted safety checks on forklifts and other yard equipment prior to use.
Education
GED -
Exeter Adult education
Exeter, NH02.2005
Skills
- Customer Service
- Equipment Operation
- Cleaning
- Cash Handling
- Area and Facility Cleaning
- Positive Attitude
- Goal Setting and Achievement
- Collaboration and Teamwork
- Heavy Lifting
- Decision-making capabilities
- Product Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Head of seasonal
Ocean State Job Lot
12.2023 - 05.2024
Manager of Operations
Gibraltar pool and spas
03.2018 - 11.2020
Dunkin Donuts Cashier
Dunkin
12.2017 - 03.2019
Volunteer
Bags of Hope
01.2016 - 01.2018
Deli Clerk
Demoulas Market Basket
09.2015 - 12.2017
Team Member
U Haul Moving & Storage at East Capitol
04.2012 - 04.2015
GED -
Exeter Adult education
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