Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Work Availability
Quote
Timeline
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Maria Serrano

Chicago,Illinois

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Support Clerk

Help At Home Homecare
10.2021 - Current
  • Welcomed office visitors
  • Executed record filing system to improve document organization and management.
  • Received and sent emails
  • Generated reports as a Field Coordinator for home visits.
  • Visits were filed and counted for to be separated and turned into the head Supervisor.
  • Spanish calls were done to schedule as visits on a weekly basis.
  • Paperwork brought back to the office were filed, documented to be programmed into the computer as completed.
  • Organizing and disfecting areas in the lobby and behind the desks as needed.
  • Assist workers with their in-service including the Bilingual workers.
  • Assist workers with updating their files.
  • Keeping the paperwork and supplies equipped.
  • Staying positive to help the environment flow more effective and productive.

Field Supervisor/Coordinator

Community Care Systems, Inc.
02.2014 - 10.2021
  • Supervised field operations teams to complete projects within established timelines.
  • Monitored employee performance for compliance with regulations and policies.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Assisted different departments as a floater in organizing files, making quality calls during the COVID season.
  • Was scheduled as part of staff to listen to voicemails during seven days and evenings and bring the information back to the office.
  • Report/File clients that were hospitalized to the Insurances, Case Managers and the workers to provide them another client while their assigned clients are released from the hospital.
  • Assisted staff to work effective and productive.
  • Training and Workshops were provided gradually and staff was able to take turn in training the workers in the in-service department.

Education

EMT - Medical Technician

Superior Ambulance ICNC
06.2010

Medical Office Assistant - Medical Assisting

College of Technology
06.2006

Skills

  • Technical Training
  • Summary Reporting
  • Meeting Support

Accomplishments

As a person that loves to serve people is a honor to say the atmosphere that comes from me is positive, charming and encouraging.

Affiliations

A compassion heart

Am accountable disposition to learn and teach

A positive outcome about life

My faith in God has brought me so far and I am so grateful for his grace and to have a heart that can see the best in everything!

Certification

Certificate in Medical Office Assistant

Cer

Languages

Spanish
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Office Support Clerk

Help At Home Homecare
10.2021 - Current

Field Supervisor/Coordinator

Community Care Systems, Inc.
02.2014 - 10.2021

EMT - Medical Technician

Superior Ambulance ICNC

Medical Office Assistant - Medical Assisting

College of Technology

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Maria Serrano