Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Maria Serrano Urdaneta

Dallas

Summary

Im compassionate and highly organized Orthodontic Assistant with 3 years of experience supporting a wide range of orthodontic procedures, including braces, aligners, and retainers. Skilled in patient management, sterilization protocols, digital imaging, and administrative tasks such as scheduling and record maintenance. Known for building strong patient rapport and fostering a collaborative team environment, working closely with colleagues to ensure smooth workflows and optimal patient care. Committed to maintaining a safe, clean, and welcoming clinical environment while continuously enhancing technical skills and knowledge in orthodontics.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Orthodontic Assistant

Navarro Orthodontix
07.2022 - Current
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Set appointments and made follow-up calls.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Collaborated effectively with other team members to ensure smooth workflow within the practice.

Return Processing Associate

GSM Outdoors
03.2021 - 12.2021
  • Provided detailed feedback on common issues found in returned products, aiding quality assurance teams in identifying needed improvements.
  • Collaborated with team members to ensure smooth workflow and consistent adherence to return policies.
  • Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
  • Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
  • Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.

Education

GED -

Dallas College
Dallas
05-2022

Skills

  • X-ray processing
  • Bracket removal
  • Orthodontic appointment confirmation
  • Orthodontic archwire changes
  • Elastics placement
  • Chart updating
  • Orthodontic patient satisfaction
  • Orthodontic bracket placement
  • Oral impressions

Accomplishments

  • Proficient in EagleSoft, Dentrix, Open Dental, Carestream, and Dexis, effectively managing patient records, taking and reviewing X-rays, maintaining medical histories, and coordinating appointments to ensure seamless clinical operations

Certification

  • RDA - Registered Dental Assistant
  • CPR - Certificate
  • OSHA - Certificate
  • Itero Training - Certificate

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Orthodontic Assistant

Navarro Orthodontix
07.2022 - Current

Return Processing Associate

GSM Outdoors
03.2021 - 12.2021

GED -

Dallas College

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