Maria Severino
Yorkville,IL
Summary
Dedicated and empathetic social work intern with a passion for fostering positive change in communities. Possessing strong interpersonal skills, a deep understanding of social issues, and a commitment to advocacy. Eager to contribute to meaningful projects while gaining practical experience and making a difference in the lives of individuals and families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Social Work Intern
Kane County Sherriff's Office
01.2024 - Current
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Continuously updated knowledge of best practices in crisis intervention through participation in workshops, conferences, and relevant literature review.
- Advocated for policy changes within the organization to better address the unique needs of diverse client populations experiencing crises.
- Provided ongoing support to clients following a crisis event, facilitating recovery and stabilization.
- Maintained client records to document assessment, treatment plans and progress.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Transportation and Client service coordinator
Nationwide Organ Recovery Transport Alliance
07.2022 - 01.2024
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Enhanced organ procurement processes by streamlining communication channels between hospitals and organ donor registry.
- Managed high-stress situations effectively, ensuring timely organ retrieval and transportation to designated facilities.
Certified Medical Assistant
Northwestern Medical Group
08.2019 - 07.2022
- Professional customer service
- Collaborated with different departments to develop ways to increase customer satisfaction
- Worked closely with OPO’S and coworkers to come up with best solutions in time of conflict
- Call Documentation
- Provide seamless transportation to OPO’S as well as keeping coordinators updated with all steps of transportation
- Dispatched drivers for emergency situations
- Assessed, documented and monitored vital signs for more than 20 patients per day
- Organized charts, documents and supplies to maintain team efficiency
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Sales Associate
Jori And June
10.2016 - 04.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Recommended accessories and delivered details regarding latest promotions to increase sales
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Education
High School Diploma -
Geneva High School
Geneva, ILCMA- AAMA - September in Medical Assisting -
Waubonsee Community College
Sugar Grove, ILBSW- Bachelor’s of Social Work -
Aurora University
Aurora, IL05.2023
MSW- Master’s of Social Work -
Aurora University
Aurora, IL08.2024
Skills
- Case Documentation
- Client Advocacy
- Referral Coordination
- Case records management
- Knowledge of medical and psychiatric terminology
- Emergency response training
- Child Welfare
- Community resource knowledge
- Mental Health Support
- Treatment Planning
- Referrals and networking
- Patient Counseling
- Crisis Intervention
Accomplishments
- Active member with American Association of Medical Assistants (AAMA)
- Active member of Waubonsee Community College Medical Assistant Advisory Board 2018-2019
- Former volunteer at Fox Valley Food For Health 2015-2017: Fellow students and I would prepare meals for terminally ill patients enrolled in this great organization.
Certification
- DCFS Mandated report
- Death notification training
- Substance Use Training
- Crisis Intervention Training
- DV/SA Training
- Suicide Risk Assessment
- Trauma informed language
- Security awareness training
Timeline
Police Social Work Intern
Kane County Sherriff's Office
01.2024 - Current
Transportation and Client service coordinator
Nationwide Organ Recovery Transport Alliance
07.2022 - 01.2024
Certified Medical Assistant
Northwestern Medical Group
08.2019 - 07.2022
Sales Associate
Jori And June
10.2016 - 04.2018
High School Diploma -
Geneva High School
CMA- AAMA - September in Medical Assisting -
Waubonsee Community College
BSW- Bachelor’s of Social Work -
Aurora University
MSW- Master’s of Social Work -
Aurora University
- DCFS Mandated report
- Death notification training
- Substance Use Training
- Crisis Intervention Training
- DV/SA Training
- Suicide Risk Assessment
- Trauma informed language
- Security awareness training
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