Maria Sevilla
North Las Vegas,NV
Summary
Dependable and driven individual with an aptitude for boosting productivity and workplace morale. Equipped with goals of radiating positivity and outstanding organizational and customer service skills. Experience in retail, sales, childcare, food industry, and loss prevention help to support skills needed and possess an eagerness to learn more.
Overview
4
4
years of professional experience
Work History
Special Services Associate/Customer Order Specialist
The Home Depot
Tucson, AZ
05.2019 - 11.2021
- Ensuring fast and satisfactory completion of customers' online orders, special orders, and custom installations through active listening and problem-solving.
- Becoming multifaceted and able to assist other departments with various needs.
- Firsthand communication line between customers and vendors, installers, associates in the store, and trucking/shipping companies regarding customer order installations and specific items in relation.
- Using an intricate store computer system to filter and sort through items, orders, store policies, and more.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processing customer credit card applications and relevant follow-up, and filing of completed applications.
- Assisted customers with returns, refunds, cancellations.
- Created detailed purchase orders according to customer requirements and followed through step by step to completion.
- Developed positive relationships with various stakeholders, including company personnel, vendors, customers, and shipping organizations.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
In-Home Nanny
Private Residence
Killeen, TX
12.2021 - 11.2022
- Cared for the infant by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Provided a safe environment in the home by adhering to safety standards while caring for the child.
- Developed and implemented daily activities such as reading, playtime, and arts and crafts.
- Planned meals based on dietary guidelines with consideration of food allergies or preferences.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Transported children to school, appointments, extracurricular activities, and outings.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
Barista
Dutch Bros Inc.
Killeen, TX
01.2022 - 06.2022
- Eagerly greeted customers and took orders for coffee drinks, food items, and other beverages.
- Obtaining the highest standard of the core values: speed, quality, and service.
- Radiating a kind and positive character to each customer and coworker, to embody the importance of the relationship culture of Dutch Bros Inc.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
High School Diploma -
Niceville Senior High School
Niceville, FL05-2018
Some College (No Degree) - Geosciences
The University of Arizona
Tucson, AZSkills
- Highly organized
- Exceptional customer and social skills
- Proficient in Microsoft programs
- Valid Drivers License
- Excellent Communication
- Adaptable and Flexible
- Telephone Etiquette
- Loss Prevention background
- 10 years of Mixed Martial Arts training, having received my 2nd degree black belt
References
References available upon request.
Timeline
Barista
Dutch Bros Inc.
01.2022 - 06.2022
In-Home Nanny
Private Residence
12.2021 - 11.2022
Special Services Associate/Customer Order Specialist
The Home Depot
05.2019 - 11.2021
High School Diploma -
Niceville Senior High School
Some College (No Degree) - Geosciences
The University of Arizona
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