MARIA SILVA
Penitas
Summary
Dynamic leader with a proven track record, excelling in team leadership and analytical problem-solving. Boosted engagement through strategic planning and effective communication, ensuring operational excellence. Skilled in data analysis and staff management, consistently achieving goals and enhancing customer satisfaction. Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
12
12
years of professional experience
Work History
Assistant
Hidalgo County Headstart
La Joya
11.2024 - Current
- Enhanced team engagement and performance with daily updates and informational meetings.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Identified customer needs and delivered relevant product solutions and promotions.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Led staff training sessions to improve service quality and operational skills.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Teacher's Assistant
Tabasco Elementary
La Joya
08.2021 - 11.2024
- Took part in organizational training initiatives to enhance professional capabilities.
- Collaborated with educators to design instructional strategies, learning objectives, and assessment methodologies.
- Monitored student progress across social, emotional, motor skill and intellectual areas.
- Collaborated with lead educator to design engaging educational content.
- Crafted progress tracking spreadsheets using Microsoft Excel expertise.
- Recorded essential details in parent communication logs.
- Supervised children and participated with children in activities.
- Participated in professional development workshops to improve teaching skills and knowledge.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Worked one-on-one with special needs students to help navigate through school challenges.
Administrative Assistant, Customer Service
Digline Texas LLC.
09.2017 - 12.2018
- Coordinated appointments, meetings and conferences
- Tracked and submitted employee timesheets to prepare for payroll processing
- Provided secretarial and office management support while building cooperative working relationships
- Maintained accurate department and customer records
- Directed customer communication to appropriate department personnel
- Composed correspondence, reports and meeting notes
- Managed inventory to ensure all supplies were in stock and within budget
- Responded effectively to sensitive inquiries or complaints
- Software: Microsoft Office, Memo Preparation, Document and File Management, Transporting Files, Schedule Management, Mail Management, Data Entry, Documentation, Excel Spreadsheets, Cash Deposit Preparation, Microsoft Office Suite, Multitasking and Time Management
- Prepared and prioritized calendars and correspondence
Manager
Family Dollar
La Joya
02.2013 - 11.2018
- Coached team members on sales techniques and provided constructive feedback when needed.
- Supervised sales teams by providing guidance on how to effectively close deals.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed risk by developing and implementing effective risk management strategies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Bachelor of Science - Organizational Leadership
South Texas College
Mcallen, TX05.2019
Associate of Arts - Elementary Education
South Texas Collage
McAllen, TX12.2017
Skills
- Customer Engagement
- Effective Communication
- Group and individual instruction
- Analytical Problem Solving
- Team leadership
- Business planning
- Data analysis
- Documentation and reporting
- Staff management
- Goal setting
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Professional
Spanish
Professional
Timeline
Assistant
Hidalgo County Headstart
11.2024 - Current
Teacher's Assistant
Tabasco Elementary
08.2021 - 11.2024
Administrative Assistant, Customer Service
Digline Texas LLC.
09.2017 - 12.2018
Manager
Family Dollar
02.2013 - 11.2018
Bachelor of Science - Organizational Leadership
South Texas College
Associate of Arts - Elementary Education
South Texas Collage