Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Slepneva

Bayonne,NJ

Summary

Results-driven and skilled in providing top-notch customer service as Lead Cocktail Server. Possess strong knowledge of mixology, bar equipment, and adept at multitasking in high-pressure situations.

Adaptable skills in any and all endeavors.

Strengths include effective communication skills, the ability to manage teams efficiently, and ensuring optimal guest satisfaction. Consistently elevating the customer experience by creating innovative cocktails and managing seamless operations. Respect and sharp memorization skills with demonstrated abilities of professionalism.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Cocktail Server

Sapphire
Manhattan, NY
09.2022 - 12.2024
  • Provided excellent customer service by anticipating guests' needs and responding quickly to requests.
  • Participated in team meetings and training sessions to improve service and sales skills.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Bartender

Jimmy's 38th
Manhattan, NY
09.2019 - 11.2021
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Developed good working relationships with fellow employees through effective communication.

Education

Bachelor of Science - International Business and Trade

Saint Peter's University
Jersey City, NJ

Skills

  • Efficiency and Time Management
  • Inventory Oversight
  • Liquor regulations and compliance
  • Management Support
  • Scheduling
  • Upselling strategies

Certification

ABC Bartending School Certificate

Certificate of Completion of an Approved Alcohol Training Awareness Program

Certified Mixologist Course

Languages

English
Full Professional
Russian
Native/ Bilingual

Timeline

Lead Cocktail Server

Sapphire
09.2022 - 12.2024

Bartender

Jimmy's 38th
09.2019 - 11.2021

Bachelor of Science - International Business and Trade

Saint Peter's University
Maria Slepneva