Fetlework Tesfaye
Las Vegas
Summary
Dynamic cocktail server with expertise in delivering exceptional guest experiences. Known for effective communication and conflict resolution, ensuring service quality and team leadership in high-volume settings.
Overview
5
5
years of professional experience
Work History
Lead Cocktail Server
Kiss/ V Lounge
Las Vegas
12.2020 - Current
- Oversaw cocktail service during high-volume events, ensuring seamless guest experiences.
- Trained and mentored new cocktail servers, enhancing team adherence to customer service standards.
- Addressed guest inquiries and resolved service issues swiftly, maintaining high satisfaction levels.
- Cleaned tables after service and quickly reset supplies to maintain restaurant and service flow.
Pool Cocktail Server
Luxor Las Vegas
Las Vegas
05.2021 - 12.2021
- Delivered exceptional customer service to poolside guests, enhancing their overall experience.
- Coordinated beverage orders during peak hours, ensuring timely service and guest satisfaction.
- Upsold premium drinks and specials to enhance guest experience.
- Took and accurately recorded customer orders in point-of-sale system, effectively communicating with kitchen staff for seamless service.
Education
GED -
Durango High School
Las Vegas05-2007
Skills
- Cocktail service
- Beverage management
- Menu knowledge
- Quality control
- Time management
- Flexible schedule
- Reliability
- Communication skills
- Conflict resolution
Languages
Ahmaric
Native/ Bilingual
Timeline
Pool Cocktail Server
Luxor Las Vegas
05.2021 - 12.2021
Lead Cocktail Server
Kiss/ V Lounge
12.2020 - Current
GED -
Durango High School