Maria Smith
Decatur,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista Manager
121 Coffee Run
Warrensburg, IL
02.2022 - Current
- Recruited, trained, and supervised barista staff for compliance with company policies.
- Ensured adherence to food safety standards and health regulations.
- Coordinated staff schedules to balance workload during peak times.
- Resolved customer complaints professionally, enhancing overall café experience.
- Arranged merchandise and created engaging displays to boost sales.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Prepared and served coffee, espresso drinks, and blended beverages.
- Consistently maintained cleanliness, organization, and sanitation of food products.
Sales Associate
Bath & Body Works
Decatur, IL
11.2021 - 05.2022
- Greeted customers to deliver exceptional service and enhance overall experience.
- Processed transactions through point-of-sale system for efficient operations.
- Demonstrated product features to align with customer needs and preferences.
- Maintained current knowledge of store merchandise and policies for informed assistance.
- Organized stockroom shelves by size, color, and style to optimize storage.
- Executed cashier duties, including accepting payments and providing accurate change.
- Restocked shelves regularly to ensure inventory availability and presentation.
- Ensured cleanliness of store environment, including floors, windows, and displays.
Office/Payroll Assistant
Decatur Conference Center & Hotel
Decatur, IL
05.2018 - 05.2021
- Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Maintained accurate records of employee time cards and attendance records.
- Managed filing system for invoices, documents, and other relevant information.
- Maintained records of all incoming and outgoing invoices.
- Provided support to Accounts Receivable Department when needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided administrative support to multiple departments as needed.
Education
High School Diploma -
Homeschool
Decatur, IL01-2016
Skills
- Employee training and development
- Staff scheduling and organization
- Cash handling and point-of-sale systems
- Food safety compliance
- Customer service excellence
- Inventory management and control
- Data entry accuracy
- Organizational skills and office management
- Attention to detail in filing and documentation
- Shop opening and closing procedures
- Cleanliness and organization standards
Certification
- Illinois Food Allergen Certification
- Illinois Basset Certification
- Illinois Food Manager Certification
Timeline
Barista Manager
121 Coffee Run
02.2022 - Current
Sales Associate
Bath & Body Works
11.2021 - 05.2022
Office/Payroll Assistant
Decatur Conference Center & Hotel
05.2018 - 05.2021
High School Diploma -
Homeschool