Hi, I’m
Maria G Smith-Cuenca
San Francisco,CA
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships, developing successful sales, and managing both teams of account managers and national accounts.
Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
6
years of professional experience
Work History
SyscoFremont, CA
Account Manager
07.2022 - Current
Job overview
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Prepared sales presentations for clients showing success and credibility of products.
- Identified key entry points to enhance market penetration and maximize returns.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
SyscoModesto, CA
Account Coordinator
09.2021 - 07.2022
Job overview
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
The UPS Store San Diego, CA
Store Manager
12.2020 - 08.2021
Job overview
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Hotel Fiesta AmericanaAcapulco, Gro
Hotel Receptionist
06.2018 - 11.2020
Job overview
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Universidad De Estudios UniversitariosPuebla, Puebla
BBA from International Business
01.2025
Skills
- Data Analytics
- Customer Relationships
- National accounts
- Sales target monitoring
- CRM software expertise
- Supervision and leadership
- Problem Resolution
- Analytical and Critical Thinking
- Fluent in Spanish
- Financial Reporting
- Account oversight
Accomplishments
- Training - Designed and executed a training program for company sales team, increasing employee productivity and customer experience.
- Recognized with the "Excellence" award for achieving high customer satisfaction rates and sales penetration.
- Increased 3.5M in sales within first year as Account manager.
- Account coordinator of the year 2022.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Account Manager
Sysco
07.2022 - Current
Account Coordinator
Sysco
09.2021 - 07.2022
Store Manager
The UPS Store
12.2020 - 08.2021
Hotel Receptionist
Hotel Fiesta Americana
06.2018 - 11.2020
Universidad De Estudios Universitarios
BBA from International Business