Maria Solis
Houston,TX
Summary
Calm and composed under pressure, equipped with strong communication and problem-solving skills. Familiar with emergency protocols and proficient in data entry and multi-line phone systems. Committed to ensuring swift and effective response in critical situations.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Macys
09.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Part-Time Sales Associate
LoveSac
03.2023 - 09.2023
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Built complicated quotes and closed sales through showrooms and over the phone
- Successfully provided demo's of products for selling
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Pharmacy Technician Trainee
Beechnut Professional Pharmacy
09.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Stocked, labeled, and inventoried medication to keep accurate records
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Collected co-payments or full payments from customers
- Counted, measured and compounded medications following standard procedures
- Provided delivery services to patients
Ten Digit Nonemergency Telecommunicator
Houston Emergency Center
06.2021 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Read system maps and caller information, and documented details in system
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Followed established protocols for professional handling of emergency situations
- Assessed emergency requests and made quick judgment calls to determine appropriate action
- Proved successful working within tight deadlines and a fast-paced environment
- Assisted callers in emergency situations with appropriate information and support
Education
Associates - Psychology
Houston Community College
Houston, TX01-2025
High School Diploma -
High School For Law And Justice
Houston, TX06.2022
Skills
- Product and Service Sales
- Dedicated Student/Worker
- Customer Service
- Persuasive Selling
- Listening Skills
- Excellent People Skills
- Answering Customer Questions
- Flexibility and Adaptability
- Problem-Solving
- Organization and Multitasking
- Retail Store Operations
- Register Operation
- Teamwork and Collaboration
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Macys
09.2023 - Current
Part-Time Sales Associate
LoveSac
03.2023 - 09.2023
Pharmacy Technician Trainee
Beechnut Professional Pharmacy
09.2022 - 03.2023
Ten Digit Nonemergency Telecommunicator
Houston Emergency Center
06.2021 - 08.2022
High School Diploma -
High School For Law And Justice
Associates - Psychology
Houston Community College
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