MARIA SORIANO
Chicago,IL
Summary
Dynamic professional with a proven track record at GB Group Inc, excelling in customer service and claims handling. Expert in policy coverage, I leverage underwriting knowledge and networking capabilities to exceed client expectations. Recognized for turning high-stress situations into positive customer experiences, demonstrating exceptional empathy and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Insurance Broker
GB Group Inc
09.2007 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
Customer Service Representative
Peoples Energy
03.1999 - 09.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Provided language translation services for customer service inquiries.
Education
Associate of Arts -
Columbia College Chicago
Chicago, IL05.1995
High School Diploma -
William Howard Taft High School
Chicago, IL 06.1992
Skills
- Proactive team player
- Networking capabilities
- Driven
- Underwriting knowledge
- Underwriting principles
- Property insurance
- Policy coverage expert
- Quotes and sales
- Customer Service
- Administrative Functions
- Proofreading proficiency
- Fast Typing Speed
- Quality control measures
- Database Maintenance
- Project management expertise
- Information Security
- Time Management
- Microsoft Office
- Data Entry
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
Insurance Broker
GB Group Inc
09.2007 - Current
Customer Service Representative
Peoples Energy
03.1999 - 09.2007
Associate of Arts -
Columbia College Chicago
High School Diploma -
William Howard Taft High School
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