Maria Sosa
City of Los Angeles,CA
Summary
Hardworking Customer Service expert bringing over ten years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers and looking for a career to further expand skills.
Overview
15
15
years of professional experience
Work History
Uber Partner
Uber And Lyft
01.2022 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating of 5.0 through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
Cashier
Yoshinoya Inc.
10.2011 - 01.2022
- Assisted customers by answering questions and fulfilling requests
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Used cash registers and POS systems to request and record customer orders and compute bills
- Completed sales in excess of $2000 daily with near-zero error rate using POS system
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at beginning and end of shift
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Cashier
El Pollo Loco
02.2009 - 10.2011
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers by answering questions and fulfilling requests
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Worked closely with Management Team to solve problems and handle customer concerns
- Used cash registers and POS systems to request and record customer orders and compute bills
- Completed sales in excess of $2000 daily with near-zero error rate using POS system
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Trained as Team Member and provided back-up coverage to provide customers with optimal support
- Answered questions about store policies and concerns to support positive customer experiences
Education
Certificate Of Achievement - Carpentry
Los Angeles Trade Technical College
Los Angeles, CA12.2020
Associate of Science - Carpentry
Los Angeles Trade Technical College
Los Angeles, CA12.2020
Skills
- Cash Drawer Management
- Scanner Operations
- Cash Counting
- Cash Register Operation
- Equipment Maintenance
- Point Of Sales System
- Sales
- Retail Industry Knowledge
- Product Knowledge
- Bilingual (English and Spanish)
- Key Responsibilities
Work Preference
Work Type
Full TimePart TimeAccomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Timeline
Uber Partner
Uber And Lyft
01.2022 - Current
Cashier
Yoshinoya Inc.
10.2011 - 01.2022
Cashier
El Pollo Loco
02.2009 - 10.2011
Certificate Of Achievement - Carpentry
Los Angeles Trade Technical College
Associate of Science - Carpentry
Los Angeles Trade Technical College
Certification
- Certified [Job Title], [Company Name] - [Timeframe]