Maria Stanley
Hamilton,USA
Summary
Experienced Customer service professional who offers over 20 years background in administrative tasks and office support. Utilizes data entry, record keeping and document management skills for efficient operations. Knowledge of organizational techniques and team collaboration for smooth workflow execution. Hardworking and customer-oriented individual possessing strong communication and level headed when it comes to dealing with tough situations and fast paced environment. Well-versed in operating computer systems and applications, scanners, phones and filing systems. Handles tasks with accuracy and efficiency.
Overview
19
19
years of professional experience
Work History
Receiving Clerk
BJ's Wholesale Club
Hamilton, NJ, USA
07.2003 - 02.2022
- Managed the clerical functions of the Receiving Department.
- Handled document processing, including data entry and filing using various applications like excel and word.
- Coordinated the receipt and shipment of goods and supplies.
- Liaised with vendors in person, by phone, and via email.
- Executed inventory control and loss prevention measures, including inventory counts and discrepancy report reconciliation.
- Collaborated with a close-knit Receiving team to fulfill departmental initiatives and tackle time-sensitive projects.
- Used a warehouse management system (WMS) with high proficiency.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Filed and maintained records accordingly.
Front Line Supervisor
BJ's Wholesale Club
Hamilton, NJ, USA
07.2003 - 02.2022
- Oversaw all front-of-store operations.
- Supervised a team of cashiers, cart attendants, & asset protection associates.
- Monitored employee schedules and arranged for shift coverage when needed.
- Provided redundancy at registers and service desk.
- Ensured customer satisfaction, answering questions and resolving concerns.
- Answered and directed phone calls to appropriate departments.
- Maintained supply inventories and submitted supply orders.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
Cash Office Clerk
BJ's Wholesale Club
Hamilton, NJ, USA
07.2003 - 02.2022
- Counted and reconciled daily cash totals from all registers.
- Documented and reported discrepancies.
- Built and distributed cash drawers for a large team of cashiers.
- Prepared bank deposits for regular pick-ups.
- Audited and maintained the vault, ensuring constant accuracy.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Use computers and various applications, such as Microsoft excel, word, and outlook.
- Transmit information or documents to customers, using computer, phones, or mail.
- File and maintain records.
Customer Service Associate, Self-Check Attendant, Cashier
BJ's Wholesale Club
Hamilton, NJ, USA
07.2003 - 02.2022
- Processed purchases and returns with accuracy and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Diploma -
Hamilton High School-West
Hamilton, NJ07.2002
Skills
- Administrative
- Data Entry
- Filing
- Organization
- Record-Keeping
- Scheduling
- Time Management
- Communication
- Customer Service
- Multi-Line Phone Systems
- Team Supervision
- Financial Reporting
- Cash Handling
- Inventory Control
- Google Suite
- Forms
- Microsoft Office
- Outlook
- Warehouse Management Systems (WMS)
Awards
Employee of the Month
Timeline
Receiving Clerk
BJ's Wholesale Club
07.2003 - 02.2022
Front Line Supervisor
BJ's Wholesale Club
07.2003 - 02.2022
Cash Office Clerk
BJ's Wholesale Club
07.2003 - 02.2022
Customer Service Associate, Self-Check Attendant, Cashier
BJ's Wholesale Club
07.2003 - 02.2022
Diploma -
Hamilton High School-West