Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maria Stevens

Tyler

Summary

Results-driven professional with a background in sales and quality assurance. Skilled in problem-solving and time management, working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Contributing to compliance monitoring and quality performance improvements through data analysis and team collaboration.

Overview

7
7
years of professional experience

Work History

Sales Quality Specialist

Altice USA
Tyler
03.2022 - Current
  • Collaborated with teams to identify areas for process improvement and standardization.
  • Conducted internal audits to ensure compliance with quality standards and procedures.
  • Analyzed data trends to assess quality performance and recommend enhancements.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Prepared reports to communicate results of quality inspection activities to management.

Sales Representative

Altice USA
Tyler
11.2020 - 03.2022
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.

Certified Nursing Assistant

Petal Hill
Tyler
07.2018 - 10.2018
  • Assisted patients with daily living activities and personal hygiene needs.
  • Documented patient progress and maintained accurate medical records.
  • Maintained cleanliness and organization of patient care areas and equipment.
  • Collaborated with registered nurses to ensure quality patient care delivery.
  • Observed and reported unusual symptoms and changes to charge nurse.

Education

Certified Nurse Aide Program

West Campus Tyler Junior College
Tyler, TX
06-2018

GED -

West Campus Tyler Junior College
Tyler, TX
05-2018

Skills

  • Quality assurance
  • Compliance monitoring
  • Effective communication
  • Attention to detail
  • Problem solving
  • Time management
  • Critical thinking
  • Customer satisfaction
  • Relationship building
  • Sales negotiation
  • Product knowledge
  • Objection handling
  • Persuasion techniques

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Quality Specialist

Altice USA
03.2022 - Current

Sales Representative

Altice USA
11.2020 - 03.2022

Certified Nursing Assistant

Petal Hill
07.2018 - 10.2018

Certified Nurse Aide Program

West Campus Tyler Junior College

GED -

West Campus Tyler Junior College

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