Maria Syontheke Braxtone
Summary
Self-motivated professional with capacity to provide guests with outstanding service and creating genuine connections aimed at building a loyal guest base of repeat clients.
Overview
4
4
years of professional experience
Work History
Food and Beverage Intern
JW MARRIOT
Bloomington
06.2024 - 06.2025
- Greeting customers and responding to their orders in a friendly and timely manner
- Listening attentively and taking customer orders accurately and serving them in proper technique
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations
- Coordinating with management and coworkers to ensure superior service is accorded to guests
- Complete any other assigned tasks including cleaning server stations, coffee stations, trays and coolers and trash removal.
- Learned and applied food safety and sanitation guidelines to ensure compliance with health regulations.
- Mall of America -Bloomington, Minnesota.
Waitress
TUPANDE BY ONE ACRE FUND
Kakamega
02.2023 - 12.2023
- Multitasking in high -energy settings
- Adhere to all relevant health department rules /regulations
- Cooperate and communicate with all serving and kitchen staff
- Customer service Greet customers during their meal, Ensure customer satisfaction and Handle Payments.
- Keep the Restaurant clean and Tidy
- Kakamega, Kenya
Server (Casual)
BOMA INN HOTEL
Nairobi
06.2022 - 08.2022
- Maintaining High level of professionalism and respect when engaging with clients and coworkers.
- Complete cleaning and stocking of supplies in the hotel store and making sure inventory is updated every time
- Answer customer questions, provide menu suggestions and any let guests know of any offers and promotional information
- Adhere to health regulations and liquor laws while attending to guests.
- Nairobi, Kenya.
Server (Casual)
GOLF HOTEL
Nairobi
12.2021 - 01.2022
- Adhere to hotel safety policies and procedures including cleanliness, proper food safety and sanitation.
- Maintain positive disposition towards guests and coworkers.
- Deliver food promptly and follow up periodically to assist with any additional needs needed.
- Nairobi Kenya.
Industrial Attachment - (Hotel Operations)
03.2021 - 05.2021
- Completed a comprehensive industrial attachment, gaining hands-on experience in key hotel departments, including Front office, Housekeeping, Food and Beverage and Kitchen Operations.
- Developed a strong understanding of hospitality service standards, customer relations and operational efficiency.
Education
Diploma in Catering and Accommodation Management -
Eldoret National Polytechnic
High School Diploma -
Bunyore Girls High School
Skills
- Customer Service
- Relationship building
- Excellent communication
- Leadership and strategic problem solving
- Multitasking and time management
Timeline
Food and Beverage Intern
JW MARRIOT
06.2024 - 06.2025
Waitress
TUPANDE BY ONE ACRE FUND
02.2023 - 12.2023
Server (Casual)
BOMA INN HOTEL
06.2022 - 08.2022
Server (Casual)
GOLF HOTEL
12.2021 - 01.2022
Industrial Attachment - (Hotel Operations)
03.2021 - 05.2021
Diploma in Catering and Accommodation Management -
Eldoret National Polytechnic
High School Diploma -
Bunyore Girls High School