Maria Taiwo
Summary
Solutions-driven Scrum Master managing cross-functional teams, bringing transparency and facilitating events - Sprint planning, Estimation Workshops, Daily Stand-ups, Sprint Review,Fun Retrospectives. Skilled in multiple Agile methodologies and stakeholder management. Highly organized in managing complex projects with multiple deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scrum Master
Cornerstone Capital LLC
01.2023 - Current
- Managed Scrum team, applied Agile principles and facilitated Scrum ceremonies
- Increased team efficiency by 25% by introducing modern Scrum methodologies
- Implemented new Agile tools, speeding up the development process by 20%
- Managed conflict resolution effectively, resulting in smoother team communication and collaboration
- Coached a team of 10 developers in Agile methodologies.
Customer Service Analyst
Cornerstone Capital LLC
01.2019 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answering incoming client calls and engaging in outgoing calls to ensure the accurate documentation of client information and inquiries.
- Responding to client inquiries and concerns via email, to provide valuable information about various service and product offerings.
- Analyzing personal and business tax returns for income qualification for home mortgage loans.
- Reviewing loan files for completeness and accuracy, analyzing credit documents, including, but not limited to, mortgage applications, credit history, and income documents, title documents, appraisals and all applicable compliance documents.
Assistant Project Supervisor
Nigerian Bottling Company
04.2015 - 12.2018
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Developed and maintained project documentation for reliable records.
- Identified and resolved risks to minimize project disruption.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Education
Bachelor's Degree -
University of Lagos
Lagos, NigeriaSkills
- Stakeholder Engagement
- Cross Functional Supervision
- Sprint Planning
- SDLC Methodologies
- Scrum, Agile, Waterfall, Kanban
- Agile Management Tools
- Jira, Confluence, Miro, Ideaboardz, Story Mapping, Dependency Mapper, Risk Register, Capacity Planning, Remote Collaboration
- Facilitation
- Conflict Resolution
- Business Analysis
- Agile Leadership
- Continuous Improvement Advocate
- Risk Identification
- Project Scheduling
- Quality Assurance
- Sprint Review
- Estimation Workshops
Websites
Certification
Professional Scrum Master, Completed a comprehensive training program on Scrum from Scrum.org.
Passions
- Continuous Learning
- Outdoor Activities
Timeline
Scrum Master
Cornerstone Capital LLC
01.2023 - Current
Customer Service Analyst
Cornerstone Capital LLC
01.2019 - 01.2023
Assistant Project Supervisor
Nigerian Bottling Company
04.2015 - 12.2018
Bachelor's Degree -
University of Lagos
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