Maria Tavares
Atlanta,GA
Summary
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Friendly Job Title with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Server Assistant
Teranga City
10.2023 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Server
Harold’s Chicken And Ice Bar
10.2019 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Dispatch Agent
Southeastrans
10.2019 - 10.2020
- Increased accuracy in billing processes by diligently maintaining records of time-sensitive shipments and additional services provided.
- Expedited delivery times by prioritizing high-urgency shipments and assigning appropriate resources.
- Improved workflow efficiency by coordinating with drivers and dispatch team to optimize route planning.
- Optimized resource allocation during peak seasons by analyzing historical data trends and adjusting workforce accordingly.
- Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
Collections Agent
Southwest Recovery Service
08.2017 - 11.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
High School Graduation -
New Bedford High School
New Bedford, MA06.2014
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Customer Service
- Responsible and Trustworthy
- Hospitality service expertise
- Flexible Schedule
- Sales expertise
- Cash Handling
- Quality Control
- Memory retention
- Time Management
- Clear Communication
- Team Leadership
- Problem-Solving
- Decision-Making
- Computer Skills
- Guest service
- Quality Assurance
- Payment Processing
Timeline
Server Assistant
Teranga City
10.2023 - Current
Server
Harold’s Chicken And Ice Bar
10.2019 - 10.2023
Dispatch Agent
Southeastrans
10.2019 - 10.2020
Collections Agent
Southwest Recovery Service
08.2017 - 11.2019
High School Graduation -
New Bedford High School
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