MARIA TERESITA ALVAREZ
San Antonio,Texas
Summary
Customer Service Representative skilled in managing high volumes of inquiries and payments. Expertise in troubleshooting technical issues and providing tailored solutions fosters strong client relationships. Committed to supporting team success through effective task prioritization and proactive problem resolution.
Overview
22
22
years of professional experience
Work History
Administrator Central AR-Inbound Payment Specialis
UniFirst Corportion
San Antonio, TX
03.2024 - Current
- Processed high volumes of invoices and payments, ensuring accuracy and compliance.
- Processed payments for various clients, contributing to smooth financial operations.
- Managed customer payments and resolved issues to enhance client satisfaction.
- Followed up on unpaid accounts to ensure timely resolution.
- Answered incoming calls and addressed customer inquiries effectively.
- Provided technical assistance for computer hardware and software issues.
Customer Service Representative
Victoria Secret
San Antonio, Texas
11.2003 - Current
- Resolved escalated customer concerns, ensuring satisfaction and retention
- Cultivated empathetic client relationships, recognized for consistently delivering exceptional customer service
- Assisted customers with purchases both in store and online
- Responded to questions and concerns about purchases
- Cross trained and provided backup for other customer service representatives.
- Balanced register tills and end of business
- Compiled accurate sales reports to track performance and identify trends
Education
Certification - Cosmetology
SWS Beauty College
03-2004
Business -
Burbank luthern High school
05-2000
Skills
- Consultative sales and product
- Customer inquiries
- Invoice management
- Customer service and inquiries
- Technical proficiency
- Data entry
- Payment processing
- Multitasking
References
References Available Upon Request
Middle Initial
T
Timeline
Administrator Central AR-Inbound Payment Specialis
UniFirst Corportion
03.2024 - Current
Customer Service Representative
Victoria Secret
11.2003 - Current
Certification - Cosmetology
SWS Beauty College
Business -
Burbank luthern High school