Maria Toledo
Houston,TX
Summary
Dynamic Quality Assurance Manager with extensive experience at Farouk Systems Inc, driving continuous improvement and enhancing product reliability. Proven track record in conducting internal audits and training teams, resulting in reduced defect rates and improved customer satisfaction. Skilled in quality assurance management and fostering a culture of accountability.
Quality assurance professional with proven record in driving quality initiatives and maintaining high standards. Known for fostering team collaboration and delivering consistent results in dynamic environments. Skilled in developing quality control protocols and problem-solving under changing conditions.
Overview
21
21
years of professional experience
Work History
Quality Assurance Manager
Farouk Systems Inc
Houston, TX
02.2023 - 05.2025
- Assisted in developing and implementing quality assurance processes to enhance product reliability.
- Conducted routine inspections to identify defects and ensure compliance with standards.
- Collaborated with team members to streamline testing procedures for improved efficiency.
- Documented quality control issues and communicated findings to relevant departments.
- Analyzed customer feedback data to identify trends related to product quality concerns.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Inspected products and worker progress throughout production.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Conducted regular training sessions on quality assurance best practices, elevating team competency levels.
Quality Assurance Supervisor
Farouk Systems Inc
Houston, TX
01.2018 - 01.2023
- Supervised quality assurance processes to ensure compliance with industry standards.
- Developed and implemented testing protocols for new product lines.
- Trained and mentored junior QA staff on best practices and procedures.
- Conducted regular audits to identify areas for process improvement.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Monitored testing processes, test development and user acceptance testing.
- Reduced defect rates through meticulous inspection and proactive identification of potential issues.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Implemented new quality assurance and customer service standards.
- Specified quality requirements of raw materials with suppliers.
- Inspected products and worker progress throughout production.
Quality Assurance Lead
Farouk Systems Inc
Houston, TX
09.2008 - 01.2018
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Mentored junior QA team members, fostering a culture of continuous improvement and knowledge sharing.
- Collaborated cross-functionally with development teams to identify and resolve defects early in the lifecycle.
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Improved customer satisfaction with high-quality products through meticulous QA processes.
- Delivered timely and accurate reports on test results, facilitating informed decision-making for product improvements.
- Communicated directly with QA team to resolve user-reported problems and questions.
Quality Assurance Technician
Farouk Systems Inc
Houston, TX
10.2004 - 09.2008
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Developed and implemented testing protocols for new products to enhance reliability.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
- Trained junior technicians on quality assurance processes and best practices.
- Maintained detailed documentation of inspection results and non-conformance reports.
- Streamlined quality assurance procedures, reducing processing time while maintaining accuracy.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Education
High School Diploma -
Sam Houston High School
Houston, TXSkills
- Internal audits
- Continuous improvement
- Quality assurance management
- Audit coordination
- Employee training
- Policy reinforcement
- Operation Monitoring
- Audit reporting
- Documentation review
- Quality control tests
- Employee supervision
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Quality Assurance Manager
Farouk Systems Inc
02.2023 - 05.2025
Quality Assurance Supervisor
Farouk Systems Inc
01.2018 - 01.2023
Quality Assurance Lead
Farouk Systems Inc
09.2008 - 01.2018
Quality Assurance Technician
Farouk Systems Inc
10.2004 - 09.2008
High School Diploma -
Sam Houston High School