Maria Toro

● Maintain focus on client service, including responding to inquiries timely and accurately, resolving issues promptly.

● Building and maintaining strong relationships with internal and external partners to facilitate issues resolution, operational improvements, and risk reduction.

● Conducting, reviewing, analyzing, resolving, and escalating results of any manual or automated OFAC screening Section 311, and other compliance / regulatory related screenings conducted by business unit.

● Communicating with participants, paying agents, transfer agents, and vendors on regular basis as well as Canadian Depository (CDS) and other CSDs.

● Obtaining information of new events announcements through vendor service.

● Processing specialized workflows, resolve exceptions, and assist with complex client's inquiries

● Collect entitlement from Agents and Allocated entitlements to participants.

● Reviewed clients agreement documents in repository to ensure documents meet all requirements to authenticate against client's instructions.

● Minimized risk to bank through increased knowledge of procedural requirements to identify problems related to securities and derivative settlement that require investigation or research.

● Strong interpersonal and diplomacy skills to interact with colleagues and stakeholders to exchange potentially sensitive information of securities transactions and related subjects while being sensitive to audience variability.

● Managing daily Master Securities Database functions and supporting maintenance of securities life cycle for Latin America market, and to ensure timely processing of request from operations teams.

● Collaborated with training for teams in North America, Europe, and Asia Pacific Region locations to locate important documentations in Repository files.

● Timely managing, escalating, and resolving issues related to incoming instructions from clients and or vendors.