Maria Torres

● Maintained customer satisfaction with foward -thinking strategies focused on addressing customer needs and resolving concerns.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Offered advice and assistance to customers,paying attention to special needs or wants.

● Responded to customer requests for products,servicesandcompanyinformation.

● Provided primary customer support to internaland external customers.

• Assisted customers with product selection based on individual needs.
• Managed multiple tasks simultaneously while adhering to strict deadlines.
• Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.

• Answered customer inquiries via phone, email, and chat.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Gathered customer feedback through surveys and used the data to improve customer service.