Maria Tovar
Los Angeles,CA
Summary
Hardworking and dedicated individual with experience as a Dental Receptionist at Number One Dental, excelling in customer service and insurance verification. Proven ability to manage appointments and maintain a welcoming environment, providing patient trust . Recognized for my ability to multitask effectively while maintaining a welcoming environment .
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Number One Dental
Commerce, CA
01.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Retail Sales Associate
Suprema Wholesale Outlet
East Los Angeles , CA
04.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Fashion Q
East Los Angeles , CA
09.2021 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
Education
Oscar De La Hoya Highschool
Boyle Heights, CA06.2021
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Insurance verification
- Language fluency
- Computer proficiency
- Customer service
- Cash handling
- Punctual and reliable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Receptionist
Number One Dental
01.2023 - Current
Retail Sales Associate
Suprema Wholesale Outlet
04.2022 - 12.2022
Retail Sales Associate
Fashion Q
09.2021 - 03.2022
Oscar De La Hoya Highschool