Maria Tovar

•Evaluated container folders and generated invoices for logistics operations.

•Executed invoice dispatch to customers while ensuring accuracy of charges.

•Facilitated driver payment processing by reviewing manifests and inputting data into the system for approval.

• Directed daily salon operations to ensure efficient workflow and exceptional customer service.
• Oversaw product inventory management and supply ordering processes to ensure optimal stock levels.
• Facilitated payroll processing to ensure accurate and timely employee compensation.
• Facilitated 1:1 meetings with employees across both locations to evaluate goal progress and deliver constructive feedback.
• Led weekly Zoom meetings with the owner and business marketing managers to brainstorm innovative strategies for client acquisition.
• Enhanced membership retention strategies and resolved client issues to foster satisfaction and loyalty.
• Executed sales of membership and lash lift packages, driving revenue growth and enhancing client engagement.
• Nurtured a positive workplace culture that enhanced employee engagement and collaboration.

• Ensure customer satisfaction. Greet customers , book appointments , email forms , call leads, check out clients , sell memberships and products and lastly coordinate with lash stylists.
• Assisting clients choose styles that suit their eyes best and giving them tips on how to maintain eyelash extensions
• Handled termination forms, complaints, refunds, and disputes with professionalism and efficiency.
• Managed all employee scheduling, addressing staff questions and concerns to ensure smooth operations.
• Ensured client satisfaction by accommodating guest needs and resolving any issues promptly.
• Performed end-of-day duties, including sweeping, mopping, and taking out trash to maintain a clean environment.
• Folded blankets and restocked supplies to ensure each room was fully prepared for stylists the next day.