Maria T. Torres
Northville,MI
Summary
Dynamic and results-driven General Manager with extensive experience in strategic planning, team leadership, and operational excellence. Employs a forward-thinking approach to drive business growth and streamline processes, consistently fostering collaborative environments that yield measurable results. Committed to delivering exceptional customer experiences that enhance loyalty and encourage repeat business, while orchestrating optimal resource utilization to meet operational demands. Proven sales leader with strong judgment, effective planning capabilities, and exceptional interpersonal communication skills.
Overview
19
19
years of professional experience
Work History
Manager
Granite City Food & Brewery
Northville, MI
01.2025 - Current
- Streamlined daily operations to enhance team efficiency and improve service delivery.
- Developed training programs to mentor staff and elevate customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to drive menu adjustments and maximize profitability.
- Fostered a collaborative environment, enhancing team communication and morale.
- Executed marketing initiatives to boost brand awareness and customer engagement.
- Established performance metrics for staff, resulting in improved accountability and productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Service Manager
Logan's Roadhouse
Southgate, MI
01.2024 - 01.2025
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff, fostering a culture of excellence and teamwork.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Managed inventory controls, optimizing supply levels and reducing waste.
- Developed staff schedules, aligning resources with business demands for peak performance.
GENERAL MANAGER
EL ZOCALO
DETROIT, MI
07.2019 - 10.2021
- Estimate food and supply needs, oversee the placement of orders. Hire, train, and supervise managers and staff. Manage the budget, administer payroll, and make sure operations remain within budget.
- Directed operational strategies to enhance customer satisfaction and loyalty.
- Implemented cost-control measures, optimizing budget management and resource allocation.
- Led team development initiatives, fostering a culture of continuous improvement and high performance.
- Analyzed market trends to identify growth opportunities and drive strategic decision-making.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
BAR MANAGER
LOCO’S TEX-MEX GRILLE
DETROIT, MI
07.2015 - 08.2019
- Manage the business aspects and day to day operation of the bar, supplier contracts, taking inventory and reordering supplies, managing the budget, and setting safety goals. Hiring and training staff to provide excellent service to patrons.
- Managed daily bar operations, ensuring high standards of service and customer satisfaction.
- Trained and supervised bar staff, promoting teamwork and adherence to operational protocols.
- Monitored inventory levels, optimizing stock management to minimize waste and reduce costs.
- Enforced compliance with health and safety regulations, maintaining a safe work environment.
- Developed and implemented innovative drink menus, enhancing guest experience and driving sales.
SERVER
ANTONIOS CUCINA ITALIANA
DEARBORN HEIGHTS, MI
06.2014 - 07.2015
- Provided exceptional customer service, enhancing dining experience and ensuring guest satisfaction.
- Managed multiple tables efficiently, demonstrating strong time management and organization skills.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu items and service standards, fostering team development.
- Implemented improvements in workflow, increasing efficiency during peak hours.
COCKTAIL SERVER
GREEKTOWN CASINO
DETROIT, MI
06.2011 - 06.2014
- Taking customer orders, answering questions about the menu and food, promoting sales, communicating with the kitchen staff, providing excellent customer service and cleaning. My experience and service skills made me a primary candidate for all special events.
- Delivered exceptional customer service in high-paced casino environment.
- Managed drink orders efficiently, ensuring timely delivery to guests.
- Maintained cleanliness and organization of serving areas and stations.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Enhanced guest experience by providing personalized recommendations for cocktails and beverages.
- Trained new team members on service protocols and cash handling procedures.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
COCKTAIL SERVER
GREEKTOWN CASINO
DETROIT, MI
06.2011 - 06.2014
- Taking customer orders, answering questions about the menu and food, promoting sales, communicating with the kitchen staff, providing excellent customer service and cleaning. My experience and service skills made me a primary candidate for all special events.
- Delivered exceptional customer service in high-paced casino environment.
- Managed drink orders efficiently, ensuring timely delivery to guests.
- Maintained cleanliness and organization of serving areas and stations.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Enhanced guest experience by providing personalized recommendations for cocktails and beverages.
- Trained new team members on service protocols and cash handling procedures.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
SERVER/BARTENDER
PIA’S RISTORANTE ITALIANO
TAYLOR, MI
05.2007 - 08.2011
- Running the floor and bar, providing customer service, promoting sales.
- Provided exceptional customer service, ensuring optimal dining experiences for guests.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Education
Associate of Arts -
Henry Ford College
Dearborn, MI08-2010
HIGH SCHOOL DIPLOMA -
HOLY REDEEMER
Detroit, MI06.2004
Skills
- Customer service
- Team leadership
- Staff training and development
- Work Planning and Prioritization
- Cross-functional teamwork
- Performance management
- Staff development
- Workforce management
- Performance evaluations
- Coaching and mentoring
- Recruiting and interviewing
- Cross-functional team management
Timeline
Manager
Granite City Food & Brewery
01.2025 - Current
Service Manager
Logan's Roadhouse
01.2024 - 01.2025
GENERAL MANAGER
EL ZOCALO
07.2019 - 10.2021
BAR MANAGER
LOCO’S TEX-MEX GRILLE
07.2015 - 08.2019
SERVER
ANTONIOS CUCINA ITALIANA
06.2014 - 07.2015
COCKTAIL SERVER
GREEKTOWN CASINO
06.2011 - 06.2014
COCKTAIL SERVER
GREEKTOWN CASINO
06.2011 - 06.2014
SERVER/BARTENDER
PIA’S RISTORANTE ITALIANO
05.2007 - 08.2011
Associate of Arts -
Henry Ford College
HIGH SCHOOL DIPLOMA -
HOLY REDEEMER