Maria Umar
Bloomfield,NJ
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Community Service Aide
County Of Essex: DEDTE
East Orange, NJ
10.2019 - Current
- Screen cases to ensure that customers meet work activity requirements and comply with work program regulations.
- Outreach: Assist Essex County COVID Call Center during pandemic from January 1, 2020 to present. Schedule appointments for vaccines and PCR tests.
- Manage over 150 - 200 customer calls.
- Assist public by transferring phone calls, provide information, answer questions and log data about incoming and outgoing calls
- Prepare transportation logs of customers in work activity programs.
- Prepared daily written reports about community service programs
Family Service Worker
County Of Essex: DFAB
Newark, NJ
05.2018 - 10.2019
- Interviewed clients to obtain key information for case planning and management.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Described procedures, requirements and benefits to clients and interested parties.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Education
Bachelor of Science - Biology
Montclair State University
Montclair, NJ08.2016
Associate of Science - Pre- Med/ Biology
Essex County College
Newark, NJ05.2012
Skills
- Maintaining Client Records
- Community Outreach Programs
- Microsoft Office
- Verbal and Written Communication
- Good Telephone Etiquette
- Professionalism and strong work ethnic
- Digital Literacy
Languages
Spanish
Native or Bilingual
Timeline
Community Service Aide
County Of Essex: DEDTE
10.2019 - Current
Family Service Worker
County Of Essex: DFAB
05.2018 - 10.2019
Bachelor of Science - Biology
Montclair State University
Associate of Science - Pre- Med/ Biology
Essex County College
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