MARIA V. ACOSTA
San Jose,CA
Summary
Customer service professional with extensive experience managing high-volume interactions in English and Spanish. Known for quick decision-making and effective problem resolution in fast-paced settings, delivering quality customer experiences while maintaining operational efficiency.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Router
Temco Logistics
San Jose, USA
07.2025 - Current
- Designed and optimized daily driving routes for 25+ trucks utilizing the Descartes master database with accurate customer delivery windows, service times and vehicle constraints.
- Coordinated routing for STH shipments, delivered SPT planning, and assigned drivers to optimize route efficiency.
- Collaborated with warehouse team to streamline loadout processes.
- Partnered with dispatchers to deliver real-time ETAs and manage on-route adjustments effectively.
Dispatcher
Temco Logistics
San Jose, USA
08.2024 - 07.2025
- Monitored delivery teams in real time to ensure adherence to schedules.
- Monitored delivery routes to ensure adherence to schedules and timely service.
- Handled high volume of calls, maintaining composure and efficiency in high-stress situations.
- Answered incoming calls from customers regarding delivery windows and service updates.
- Resolved on-the-road delays, delivery failures, and unexpected customer complaints instantly.
- Communicated regularly with THD to enhance customer satisfaction.
COVID Case Investigator and Contact Tracer
Heluna Health
San Jose, USA
01.2021 - 05.2022
- Educated COVID-19 cases and contacts on communicable disease prevention and control measures, enhancing community awareness.
- Documented contact exposures from gatherings, flights, and work/school settings to facilitate effective tracing and response.
- Collaborated with SCC Isolation/Quarantine team to coordinate emergency housing, financial assistance, food delivery, vaccination, COVID-19 testing, and health care enrollment, supporting individuals in need.
- Conducted case management/monitoring through the utilization of Salesforce platforms: CalCONNECT and CalREDIE while practicing HIPAA standards.
- Implemented Santa Clara County's health and safety protocols to the public per the Center for Disease Control and Prevention (CDC) and CA Department of Public Health (CDPH) guidelines.
Accounts Payables
Edges Electrical Group
San Jose, USA
09.2015 - 10.2018
- Processed payments for 12 branches, ensuring timely settlement of outstanding invoices.
- Reconciled invoices for 90+ vendors.
- Resolved discrepancies with vendors regarding quantity, material, and pricing on invoices through effective communication via phone and email.
- Processed checks for our vendors via iMARK Group monthly.
- Communicated with warehouse to see if material had arrived.
- Managed cash, checks, credit card, and credit accounts, delivering exceptional customer service throughout transactions.
- Answered customer phone calls and managed cashier duties at the onsite store.
Customer Service Associate-Cashier
Beltramo's Wine and Spirits
Menlo Park, USA
11.2014 - 09.2015
- Provided exceptional customer service to enhance client satisfaction.
- Greeted customers and ensured positive shopping experiences to foster customer loyalty.
- Process customer payments by cash, debit, house account, gift and credit cards.
- Up-sold items and introduced customers to the wine club, enhancing their overall shopping experience.
- Answer phone calls and transfer them to the correct department.
- Maintain a clean and organized workspace.
- Assisted management with special projects, contributing to streamlined operations and team objectives.
Commercial Account Representative
Kelly Services/LifeScan, Inc.
Milpitas, USA
03.2014 - 09.2014
- Managed client accounts to ensure satisfaction and retention.
- Conducted regular account reviews to identify client needs and solutions.
- Collaborated with Contract Services Department to resolve contract issues and provided timely follow-up to enhance customer satisfaction.
- Assisted DME companies and pharmacies with Medicare and Medicaid inquiries and re-contracting to ensure compliance and service continuity.
Customer Service Advocate
LifeScan Inc., A Johnson & Johnson Company
Milpitas, USA
02.1998 - 01.2013
- Addressed and resolved customer product complaints empathetically and professionally in English and Spanish.
- Delivered technical support to end users in high-volume call center, enhancing user satisfaction.
- Met or exceeded service and quality standards every review period.
- Evaluated and determined filing of Product Issue and/or Service Request Report in accordance with procedures and FDA Guidelines, ensuring compliance.
- Guided and supported new hires through onboarding process, facilitating quicker acclimatization to team environment.
- Contributed insights and ideas during team and round table meetings to enhance collaboration.
Education
HIGH SCHOOL DIPLOMA -
Silver Creek High School
San Jose, CASkills
- Problem solving
- Attention to detail
- Time management
- Route Coordination
- Communication
- Customer service
- Telephone communication
- Conflict Resolution
- Self-motivation
- Team player
Certification
CA Certificate of Berlitz in Spanish
Languages
Spanish
Professional
Timeline
Router
Temco Logistics
07.2025 - Current
Dispatcher
Temco Logistics
08.2024 - 07.2025
COVID Case Investigator and Contact Tracer
Heluna Health
01.2021 - 05.2022
Accounts Payables
Edges Electrical Group
09.2015 - 10.2018
Customer Service Associate-Cashier
Beltramo's Wine and Spirits
11.2014 - 09.2015
Commercial Account Representative
Kelly Services/LifeScan, Inc.
03.2014 - 09.2014
Customer Service Advocate
LifeScan Inc., A Johnson & Johnson Company
02.1998 - 01.2013
HIGH SCHOOL DIPLOMA -
Silver Creek High School