MORGAN HORN
MILWAUKEE
Summary
Logistics coordinator with 5 years of experience in optimizing delivery routes and enhancing customer satisfaction through data-driven strategies. Proficient in data analysis, routing optimization, and inventory management, with a proven track record of fostering strong team environments and resolving delivery challenges. Committed to leveraging skills in conflict resolution and customer retention to drive operational excellence and continuous improvement.
Overview
6
6
years of professional experience
Work History
Router
Sysco
06.2022 - Current
- Coordinate delivery routes to optimize efficiency and reduce costs
- Ensure timely dispatch of goods, maintaining high customer satisfaction
- Utilize routing software to improve delivery accuracy and speed
- Collaborate with drivers to address and resolve delivery challenges
- Analyze route performance data to identify areas for improvement
- Analyze route performance metrics to identify efficiency gaps and implement data-driven improvements, enhancing overall delivery operations.
- Foster strong partnerships with drivers and warehouse staff to tackle delivery challenges, promoting a cohesive team environment.
- Optimism delivery routes to minimize costs and maximize customer satisfaction, consistently meeting or exceeding service level agreements.
Customer Service Associate
Sams Clubs
04.2020 - 06.2023
- Delivered exceptional customer service at Sam's Club, resolving inquiries and enhancing member satisfaction. Streamlined checkout processes, reducing wait times and improving overall efficiency.
- Fostered a positive team environment, collaborating with colleagues to ensure smooth store operations. Participated in cross-functional projects to improve customer experience.
- Maintained accurate inventory records and assisted with stock management. Ensured product displays were organized and visually appealing, enhancing the shopping experience.
- Provided guidance to new team members, facilitating their integration into the Sam's Club work environment. Offered support during peak periods to maintain high service standards.
Education
Bachelor of Science - Journalism-Advertising, Human Services
University of Wisconsin-Whitewater
Whitewater, WI06.2021
Skills
- Data Analysis
- Routing Optimization
- Inventory Management
- Customer Retention
- Conflict Resolution
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Router
Sysco
06.2022 - Current
Customer Service Associate
Sams Clubs
04.2020 - 06.2023
Bachelor of Science - Journalism-Advertising, Human Services
University of Wisconsin-Whitewater