Maria Van Slyke
Dodgeville
Summary
Answer customer questions digital emailchattext.
Supportive environment for training new hires
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work History
Internet Care Specialist and New Hire Training of
Lands' End Direct Merchants
Dodgeville
06.1989 - Current
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in resolving customer inquiries through effective communication and problem-solving.
- Maintained up-to-date knowledge of products to support customer purchasing decisions.
- Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
- Handled customer complaints and inquiries for services and products.
- Mentored new trainers to enhance their teaching techniques and delivery methods.
- Collaborated with management to identify skill gaps and training opportunities.
- Conducted assessments to measure participant understanding and retention of material.
- Provided feedback on trainee performance to support continuous improvement initiatives.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Explained goals and expectations required of trainees.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Education
Bachelor of Arts -
University of Wisconsin - Platteville
Platteville, WI 09.1987 - 03.1993
Skills
- Customer Service
- Product knowledge
- Trained
References
References available upon request.
Timeline
Internet Care Specialist and New Hire Training of
Lands' End Direct Merchants
06.1989 - Current
Bachelor of Arts -
University of Wisconsin - Platteville
09.1987 - 03.1993