Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maria Van Slyke

Dodgeville

Summary

Answer customer questions digital emailchattext.

Supportive environment for training new hires

Overview

37
37
years of professional experience
6
6
years of post-secondary education

Work History

Internet Care Specialist and New Hire Training of

Lands' End Direct Merchants
Dodgeville
06.1989 - Current
  • Provided exceptional customer service to enhance client satisfaction and loyalty.
  • Assisted in resolving customer inquiries through effective communication and problem-solving.
  • Maintained up-to-date knowledge of products to support customer purchasing decisions.
  • Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
  • Handled customer complaints and inquiries for services and products.
  • Mentored new trainers to enhance their teaching techniques and delivery methods.
  • Collaborated with management to identify skill gaps and training opportunities.
  • Conducted assessments to measure participant understanding and retention of material.
  • Provided feedback on trainee performance to support continuous improvement initiatives.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Explained goals and expectations required of trainees.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.

Education

Bachelor of Arts -

University of Wisconsin - Platteville
Platteville, WI
09.1987 - 03.1993

Skills

  • Customer Service
  • Product knowledge
  • Trained

References

References available upon request.

Timeline

Internet Care Specialist and New Hire Training of

Lands' End Direct Merchants
06.1989 - Current

Bachelor of Arts -

University of Wisconsin - Platteville
09.1987 - 03.1993
Maria Van Slyke