Maria Vargas
Miami,FL
Summary
Highly qualified Customer Service Representative with extensive track in demanding sales and account management environments. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Strong problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Doral Center For Orthodontics
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handle patient records and update digital files, ensuring confidentiality and compliance with HIPAA regulations.
- Schedule and confirm appointments, ensuring efficient clinic flow and minimizing patient wait times.
Sales Supervisor
AM Retail Group
11.2021 - 08.2024
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Front Desk Assistant
Belleza Intregral by LR Miami LLC
03.2023 - 08.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assist with administrative duties, such as filing, data entry, and document preparation.
- Handle scheduling and appointment bookings, maintaining an organized calendar for meetings and events.
Education
High School Diploma -
Western High School
Davie, FL06-2022
Skills
- Time management
- Problem-solving skills
- Listening skills
- Outstanding customer service
- Fluent in Spanish
- Excellent communication skills
Timeline
Front Desk Associate
Doral Center For Orthodontics
08.2024 - Current
Front Desk Assistant
Belleza Intregral by LR Miami LLC
03.2023 - 08.2023
Sales Supervisor
AM Retail Group
11.2021 - 08.2024
High School Diploma -
Western High School
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