Maria Vargas
San Antonio,TX
Overview
4
4
years of professional experience
Work History
General Manager
TruFit Gym
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Receptionist
Premier Cuts
04.2023 - 08.2024
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Receptionist
Little Spurs
08.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Front Door Host
Walmart
10.2021 - 04.2022
- Improved accuracy of reservation confirmations by diligently updating digital platforms as needed.
- Collaborated with management to implement strategies for improving overall guest satisfaction.
- Implemented reservation system improvements, reducing wait times for guests during peak hours.
- Developed strong rapport with regular customers, ensuring their specific needs were met each visit.
- Maintained a clean and organized entryway, contributing to an inviting ambiance for patrons.
- Handled high-pressure situations with grace and professionalism, ensuring guest satisfaction remained a top priority.
- Enhanced customer experience by providing a warm and welcoming atmosphere at the front door.
- Provided exceptional service by promptly addressing guest inquiries and concerns.
- Supported other team members during busy periods, displaying adaptability and a willingness to assist when needed.
Education
High School Diploma -
Southwest High School
San Antonio, TX06.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Staff management
- Training and development
- Employee scheduling
- Verbal and written communication
- Motivation
- Strategic planning
- Performance improvement
- Employee development
- Workflow planning
- Recruitment
- Operations oversight
- Sales expertise
- Marketing
- Account management
- Advertising and marketing
- Vendor sourcing
- Sales team development
- Bilingual
- Proficient in software
Timeline
General Manager
TruFit Gym
09.2024 - Current
Receptionist
Premier Cuts
04.2023 - 08.2024
Receptionist
Little Spurs
08.2022 - 02.2023
Front Door Host
Walmart
10.2021 - 04.2022
High School Diploma -
Southwest High School