Maria Varzea
Customer Service Representative
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
Milestone Cabinetry
Orlando, FL
12.2022 - Current
- Managed customer inquiries primarily via email, ensuring timely and accurate responses to enhance customer satisfaction
- Resolved complex billing issues and order-related queries, utilizing Oracle NetSuite for efficient order processing and logistics management
- Collaborated with team members to implement feedback loops, resulting in improved internal processes that reduced response times by 20%
- Developed and maintained detailed documentation of customer interactions to streamline troubleshooting and enhance team knowledge sharing
- Utilized Trello to manage tasks and projects, ensuring efficient workflow and accountability within the team
- Recognized for consistently delivering a high level of service, achieving a customer satisfaction rating of 95%+
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database.
Customer Service Representative
Autorepuestos Realfra CA
Maracaibo, Zulia
02.2019 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Civil Engineer -
Universidad Del Zulia (LUZ)
Maracaibo, Venezuela 09.2010 - 09.2019
Skills
Customer Service & Support
Time management
Communication skills
Bilingual
Team Collaboration
Emotional Intelligence
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Milestone Cabinetry
12.2022 - Current
Customer Service Representative
Autorepuestos Realfra CA
02.2019 - 06.2022
Civil Engineer -
Universidad Del Zulia (LUZ)
09.2010 - 09.2019
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