Maria Vega
Trenton,NJ
Summary
Adept at managing high-stress situations and enhancing team productivity, I leveraged strong decision-making and active listening skills at B&M Express to streamline delivery processes and improve customer satisfaction. My experience spans coordinating cross-functional projects and training staff, significantly boosting efficiency and service quality.
Overview
7
7
years of professional experience
Work History
Dispatcher
B&m Express
Princeton, New Jersey
05.2023 - 01.2025
- Advised personnel about accidents, weather conditions or other hazards.
- Arranged for repairs to restore service and schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Assigned drivers to appropriate routes based on customer needs.
- Scheduled loads according to priority and available equipment.
- Developed strategies for improving efficiency within the dispatch department.
- Addressed questions, problems or requests for service or equipment.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Supervisor
Cabrini University
King Of Prussia, Pennsylvania
02.2022 - 11.2023
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Warehouse Worker
B&H Photo & Electronics Corp.
Bordentown, New Jersey
05.2021 - 06.2022
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Staged and sorted multiple types of products for loading.
- Maintained accurate inventory records using computerized tracking systems.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
Secretary
Staffing Agency
Trenton, New York
09.2017 - 09.2019
- Managed multiple calendars and contacts using computer software.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sent and distributed mail and parcels.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Nottingham High School
Hamilton Square, NJ09-2013
Skills
- Call handling
- Customer service
- Work order generation
- Updating logs
- Customer relationship management
- Processing orders
- Training new hires
- Conflict resolution
- Delivery procedures
- Stress tolerance
- Critical thinker
- Work order management
Timeline
Dispatcher
B&m Express
05.2023 - 01.2025
Supervisor
Cabrini University
02.2022 - 11.2023
Warehouse Worker
B&H Photo & Electronics Corp.
05.2021 - 06.2022
Secretary
Staffing Agency
09.2017 - 09.2019
High School Diploma -
Nottingham High School