Maria Victoria Stewart
Andersonville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Land Home Coordinator
21st Mortgage Corporation
08.2019 - Current
- Processed and reviewed Appraisals and Title searchers
- Communicated with Settlement Agents, Appraisal Companies, Realtors/Brokers, and Manufactured Home Dealers to facilitate the Real Estate Closing process
- Audited funding documents for funding approval
- Communicated with Manufactured Home Dealers, Loan Originators, and Buyers to obtain remaining conditions to finalize the loan
- Assisted my department to complete tasks efficiently and in a timely manner
- Assembled, prepared, and verified appropriated disclosures and documents necessary for Real Estate Closings.
Phone Auditor
21st Mortgage Corporation
04.2018 - 08.2019
- Complete phone audit interviews for Spanish and English speaking customers
- Help customers resolve problems efficiently
- Manage high volume of inbound and out bound calls
- Used multi-task skills and work in a team-oriented environment
- Follow up with customers
- Provide great customer service
Credit Assistant
21st Mortgage Corporation
04.2018 - 06.2018
- Data entry, verifying applications for accuracy and gathering information
- Use professional phone etiquette
- Multi-task between incoming calls, evaluating and routing calls
- Completing Spanish interviews
- Making calls to dealers and applicants in order to complete applications
- Use great customer service skills and being detail oriented
Processor
Appalachian Underwriters, Inc
09.2015 - 03.2018
- Manage customers accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, complaints and transactions
- Pull documents from different carriers’ websites, and task them to appropriate departments
- Process documents and prepare reports
- Post checks
- Assist with translations of Spanish phone calls
Education
Pellissippi State Community College
Knoxville, TN01.2011
undefined
La Sabana University
01.2003
Bachelor of Science - Business Administration
UMNG Nueva Granada Military University
01.2002
Skills
- Knowledgeable in Microsoft Word, Excel, Power Point
- Bilingual (English / Spanish)
- Outstanding leadership skills
- Team player with excellent analytical and organizational skills
- Strong verbal, written and interpersonal communication skills
- Knowledge in Titan
- Knowledge in Image Right
- Knowledge in Insurance Management System
Timeline
Land Home Coordinator
21st Mortgage Corporation
08.2019 - Current
Phone Auditor
21st Mortgage Corporation
04.2018 - 08.2019
Credit Assistant
21st Mortgage Corporation
04.2018 - 06.2018
Processor
Appalachian Underwriters, Inc
09.2015 - 03.2018
undefined
La Sabana University
Bachelor of Science - Business Administration
UMNG Nueva Granada Military University
Pellissippi State Community College
Similar Profiles
Robert ChandlerRobert Chandler
Insurance Agent at 21st Mortgage CorporationInsurance Agent at 21st Mortgage Corporation
Heidi ShopeHeidi Shope
Legal Coordinator at 21st Mortgage CorporationLegal Coordinator at 21st Mortgage Corporation
Bridget CoutureBridget Couture
Land Home Coordinator at 21st Mortgage CorporationLand Home Coordinator at 21st Mortgage Corporation