Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Leah Gann

Knoxville,TN

Summary

Hello! My name is Leah Gann, and I am 20 years old. I just completed my Associates degree in Business Management and I am pursuing a Bachelors degree online in Business Administration with an Emphasis in Human Resources. I am a dedicated and results-driven professional with a strong work ethic and a passion for excellence. I excel at problem-solving, thrive in collaborative environments, and consistently exceed expectations. My adaptability and commitment to continuous improvement makes me a valuable asset to any team. I love to finish projects, engage in creative design, and follow practical steps to complete tasks. I would love to be your next employee.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

21st Mortgage Corporation
03.2025 - Current
  • Assisted customers with inquiries over the phone, providing accurate information and resolving issues efficiently.
  • Processed customer insurance claims ensuring timely and satisfactory completion of requests.
  • Answered customer's questions regarding their mortgage loans.
  • Utilized CRM software to track customer interactions and maintain up-to-date records.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Member Service Representative

Knoxville TVA Employees Credit Union
07.2024 - 03.2025
  • Assisted guests with opening accounts, making transactions, and troubleshooting technical difficulties.
  • Handled confidential information with care and discretion that followed TVA's security policy.
  • Delivered excellent customer service by assisting guests in a timely manner with great diligence.

Server

Calhoun's
10.2023 - 07.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Memorized menu to help diners make informed meal choices.
  • Processed payments and completed register transactions accurately.

Barista

Starbucks
08.2022 - 04.2023
  • Operated cash registers and handled cash and card transactions.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Maintained an efficient work ow by restocking supplies as needed throughout the day.
  • Presented and explained drink menu, answering questions to educate customers.

Social Media Manager

Beaver Dam Baptist Church
01.2021 - 07.2023
  • Managed the church's social media pages.
  • Created engaging content to share on various platforms.
  • Maintained a high level of engagement and traffic among various platforms.

Education

Bachelor of Science - Business Administration With Emphasis in HR

Southern New Hampshire University
Online
08-2026

Associate of Applied Science - Business Management

Pellissippi State Community College
Knoxville, TN
05-2025

High School Diploma - undefined

Halls High School
05.2023

Skills

  • Organization
  • Communication
  • Problem Solving
  • Customer Service
  • Time Management
  • Cash Handling
  • Marketing
  • Social Media
  • Account management
  • Document processing
  • Multichannel communication
  • Remote office availability
  • Call center operations

Work Location

Remote

Timeline

Customer Service Representative

21st Mortgage Corporation
03.2025 - Current

Member Service Representative

Knoxville TVA Employees Credit Union
07.2024 - 03.2025

Server

Calhoun's
10.2023 - 07.2024

Barista

Starbucks
08.2022 - 04.2023

Social Media Manager

Beaver Dam Baptist Church
01.2021 - 07.2023

High School Diploma - undefined

Halls High School

Bachelor of Science - Business Administration With Emphasis in HR

Southern New Hampshire University

Associate of Applied Science - Business Management

Pellissippi State Community College

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