Maria Victorino
Castroville,TX
Summary
I'm organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Government Travel Agent
CI Azumano Travel
04.2019 - Current
- Currently working with SWK program ensuring that all travelers destination are accurate for our traveler locations.
- Arranged roughly 1500 reservations monthly
- Finding best affordable prices in moments notice
- Working along with partner vendors to make sure traveler arrives safe to destination
- Arranged domestic and international official travel for military and civilian personnel for PCS, TDY, deployments and leisure travel
- Taking into consideration overall cost, adaptability of the mission, comfort for traveler, availability of carriers and indirect cost such as PER DIEM
- Knowledge of financial procedures regarding travel payments
- Used own judgment and experience during normal and non-normal duty hours processing of travelers to include issuance of travel documents prior to receipt of orders during worldwide national emergencies, recalls, unplanned trips, overseas emergency request etc
- Maintained files, records and travel registers pertaining to passenger travel for review by auditors or management
- Quality Controlled all Defense Travel System (DTS) reservation.
Government Travel Agent
Boersma Travel
03.2018 - 04.2019
- Arranged domestic and international official travel for military and civilian personnel for PCS, TDY, deployments and leisure travel
- Knowledge of financial procedures regarding travel payments; knowledge of billing procedures for CTO and processing unused tickets
- Used own judgment and experience during normal and non-normal duty hours processing of travelers to include issuance of travel documents prior to receipt of orders during worldwide national emergencies, recalls, unplanned trips, overseas emergency request etc
- Maintained files, records and travel registers pertaining to passenger travel for review by auditors or management
- Quality Controlled all Defense Travel System (DTS) reservation.
Government Travel Agent
Travco
09.2017 - 02.2018
- Arranged domestic and international official travel for military and civilian personnel for PCS, TDY, deployments and leisure travel
- Knowledge of financial procedures regarding travel payments; knowledge of billing procedures for CTO and processing unused tickets
- Used own judgment and experience during normal and non-normal duty hours processing of travelers to include issuance of travel documents prior to receipt of orders during worldwide national emergencies, recalls, unplanned trips, overseas emergency request etc
- Maintained files, records and travel registers pertaining to passenger travel for review by auditors or management
- Quality Controlled all Defense Travel System (DTS) reservation.
Customer Service Supervisor
Pacific Sales Kitchen and Home
09.2015 - 06.2017
- Maintaining an enhancing experience for customers by organizing and evaluating service and delivery systems and procedures; supervising staff
- Working side by side with the managers and inventory specialists
- As well with other managers from other departments such DFM's
- Managed team of customer service representatives who dealt with customers in person and over the phone
- Assisted customers with patience and leadership skills
- Daily tracking of registers and all deposits previous day and aged reports
- Constantly maintain safe funds and register funds
- Escalate customer issues such as deliveries, damaged product or warranty issues.
Education
GED -
John Jay High School
San Antonio 01.1997
Skills
- 10-Key (10 years)
- Worldspan (10 years)
- Typing (10 years)
- Office Management (10 years)
- Data Entry (10 years)
- Event Planning- Volunteer Wound Warrior Battalion (1 year)
- Time management
- Exceptional customer service
- Travel research
- Effective problem solving
Additional Information
Spanish Speaking
Timeline
Government Travel Agent
CI Azumano Travel
04.2019 - Current
Government Travel Agent
Boersma Travel
03.2018 - 04.2019
Government Travel Agent
Travco
09.2017 - 02.2018
Customer Service Supervisor
Pacific Sales Kitchen and Home
09.2015 - 06.2017
GED -
John Jay High School
Similar Profiles
Cynthia MaysCynthia Mays
Client Service Manager/Account Manager at CI Azumano TravelClient Service Manager/Account Manager at CI Azumano Travel
Susan StricklandSusan Strickland
Travel Consultant at CI Azumano TravelTravel Consultant at CI Azumano Travel
Gabriela Febres-DukGabriela Febres-Duk
Military Travel Counselor at CI TravelMilitary Travel Counselor at CI Travel