Rickayshia Woodard

• Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
• Exercised composure under pressure and in escalated customer service scenarios.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Excelled in every store position and regularly backed up front-line staff.
• Managed staff hiring, training and supervision.
• Kept accurate and detailed records of personnel progress and productivity.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Inbound calls

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Assist member with claims for disability claims for short and long term

• Delivering groceries to online customers where was purchased for Walmart, Sam's club Lowe's
• Navigation used to locate customer's address
• Assist with picking groceries for online customers

• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Maintained neat, organized stockroom free of hazards.
• Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.

• Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
• Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
• Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.
• Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
• Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
• Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
• Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.

• Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
• Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
• Observed each team member to carry out duties and provided constructive criticism.
• Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
• Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
• Evaluated employee performance regularly, offering constructive feedback and identifying opportunities for growth or additional training needs.
• Managed communication between associates and management, addressing key issues and needs.
• Assisted customers with complaints, questions, and concerns.
• Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
• Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
• Maintained stock of products and ordered new products when stock was running low.
• Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
• Played an integral role in meeting production targets by closely supervising staff activities throughout each stage of the process.
• Participated in continuous improvement efforts, identifying areas for potential enhancements within night shift operations based on data analysis and observation.
• Trained staff members to perform inventory management, customer service and maintenance.
• Collaborated with other department supervisors to coordinate cross-functional projects during nighttime hours.
• Implemented quality control measures to ensure products met company standards before leaving the facility during the night shift operations.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.
• Maintained effective team member communication.
• Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
• Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Improved customer satisfaction by promptly locating items and providing product information.
• Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
• Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
• Assisted customers with special requests, enhancing their shopping experience at the store.

• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
• Increased sales through effective product recommendations and upselling techniques.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
• Balanced multiple priorities during peak times while maintaining composure under pressure situations.
• Maintained a clean and organized store environment for optimal customer experience.
• Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
• Connected with customers by listening to concerns and answering questions.
• Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.
• Provided safe mobility support to help patients move around personal and public spaces.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

• Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
• Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
• Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.

• Label cell phone for shipment
• Handle Inventory
• ESN Checks
• Handle returns
• Flash for Activation

• Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
• Answered approximately [Number] calls per day regarding appointment requests, concerns and inquiries.
• Called potential customers by following calling list set forth by managers.
• Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
• Provided accurate information and answered any questions regarding services or products.
• Facilitated the rescheduling of appointments due to unforeseen circumstances or provider unavailability with minimal disruption to clients'' schedules.
• Enhanced overall efficiency by regularly updating and maintaining accurate records of scheduled appointments.
• Supported administrative tasks such as document filing, data entry, and phone coverage when needed for a well-organized office environment.