Lisa Hayes
Southfield,Michigan
Summary
Dedicated Pharmacy Technician with extensive experience at Walgreens, excelling in medication preparation and patient confidentiality. Proven problem-solver skilled in workflow optimization and insurance verification, ensuring efficient operations and high patient satisfaction. Committed to maintaining compliance with regulations while delivering exceptional customer service and addressing inquiries effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
05.2024 - 06.2024
- Processed prescription orders accurately and efficiently, ensuring patient satisfaction and safety.
- Assisted pharmacists with medication preparation, maintaining compliance with federal and state regulations.
- Managed inventory levels, restocking medications, and supplies to optimize pharmacy operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Pharmacy Technician
CVS HEALTH CORPORATION
04.2024 - 05.2024
- Aided in the accurate preparation and distribution of medications.
- Managed inventory levels to ensure efficient processing of prescription orders.
- Maintained cleanliness and organization of pharmacy workspaces routinely.
- Addressed customer questions and resolved concerns efficiently.
- Operated pharmacy software to input patient information and manage prescriptions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
CVS Healthcare
06.1999 - 02.2001
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Education
Pharmacy Technician Program - Pharmacy
West Valley Occupational Center
Canoga Park, CA06.2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Insurance verification
Certification
I Have a current and active Pharmacy Technician license
Timeline
Pharmacy Technician
Walgreens
05.2024 - 06.2024
Pharmacy Technician
CVS HEALTH CORPORATION
04.2024 - 05.2024
Pharmacy Technician
CVS Healthcare
06.1999 - 02.2001
Pharmacy Technician Program - Pharmacy
West Valley Occupational Center