Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Villa

St. Cloud,FL

Summary

Dynamic delivery professional with a proven track record at Amazon Flex, excelling in efficient navigation and customer service. Recognized for enhancing delivery accuracy and fostering strong customer relationships through proactive problem-solving. Skilled in GPS route planning and adept at managing time-sensitive shipments, ensuring timely and safe package delivery.

Overview

7
7
years of professional experience

Work History

Delivery Courier

Amazon Flex
02.2023 - 03.2025
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.

Delivery Driver

Lex Logistics
06.2021 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Filled out load paperwork and DOT-mandated log books.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Delivery Courier

Sam's Club
04.2018 - 01.2021
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
  • Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.

Education

Carlo Magno
Medellin Colombia

Skills

  • Punctuality
  • Efficient navigation
  • Deadline adherence
  • Working independently
  • Customer service
  • Valid Driver's license
  • Attention to detail
  • Time management
  • Package delivery and Pick-up
  • Loading and unloading
  • Excellent driving skills
  • Problem-solving
  • Heavy lifting
  • Clean driving record
  • Delivery management
  • Package handling
  • Time sensitive deliveries
  • Relationship building and rapport
  • Performance improvement
  • Package pickup and delivery
  • Sorting
  • Attention to confidentiality
  • Smartphone usage
  • Delivery documentation
  • GPS navigation
  • Supply management
  • Dispatch collaboration
  • Logistics and transportation
  • Returns pickup
  • GPS and route planning
  • Business processes and procedures
  • Dispatch

Languages

Spanish
Native or Bilingual

Timeline

Delivery Courier

Amazon Flex
02.2023 - 03.2025

Delivery Driver

Lex Logistics
06.2021 - 01.2023

Delivery Courier

Sam's Club
04.2018 - 01.2021

Carlo Magno

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Maria Villa