Maria Villalvazo
Fresno,California
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Fresno Unified School
Fresno
08.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Customer Service Representative
Fred Loya insurance
Fresno, California
07.2021 - 08.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
Cashier
7 eleven
Fresno, California
06.2017 - 07.2021
- Greeting customers when walking in store
- Accurately processed transaction, counted cash and provided customers with correct change
Daycare Teacher
Kid kare
Fresno, California
04.2018 - 03.2020
- Was responsible for picking up students after school and taking them back to the kids kare facility
- Plan and organized age appropriate activities for grade school students for after school
- Was detailed, organized and patient when managing many children
Education
Child Development
Clovis Community College
Skills
- Teamwork and Collaboration
- Customer service excellence
- Attention to Detail
Languages
English and Spanish
Native or Bilingual
Timeline
Paraprofessional
Fresno Unified School
08.2024 - Current
Customer Service Representative
Fred Loya insurance
07.2021 - 08.2024
Daycare Teacher
Kid kare
04.2018 - 03.2020
Cashier
7 eleven
06.2017 - 07.2021
Child Development
Clovis Community College