Maria Villasenor

Whittier ,CA

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Certification

Work History

Recovery / Customer Service

JCPenney

15614 Whittwood Dr. Whittier , CA 90603

10.2021 - 04.2022

Maintained clean, organized and professional work environment.
Greeted customers warmly and pleasantly answered inquiries.
Worked with team to achieve sales goals for products.
Provided exceptional customer service to drive satisfaction.
Maintained knowledge of current promotions and product features.
Organized and stocked merchandise to keep necessary levels
Performed inventory control, such as counting, and stocking merchandise.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Kept work areas neat, clean and free from debris.
Stocked designated items on shelves, end caps and displays.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Labeled products, rotated stock and fronted merchandise for appealing display.
Greeted store customers and discussed needs.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Updated merchandise pricing to match new values and special promotional rates.

Supervising Assistant

East Whittier City School District

14535 E. Whittier Blvd Whittier, CA 90605

08.2018 - 12.2021

Communicated lunchroom rules and processes to students and staff to provide information and direction, supporting safe, timely mealtime experience.
Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
Opened containers and condiments and assisted with cutting up food for students.
Intervened during behavioral incidents, accidents and potential emergency situations to minimize lunchroom disruptions.
Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Walked around cafeteria looking for spills and assisting students with opening food containers.
Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
Monitored children's activities to verify safety and wellbeing.
Encouraged children's emotional and social development.

Education

Francisco Bravo Medical Magnet High School

1200 N. Cornwell St. Los Angeles , CA 90033

06.1992

Skills

Sales Solutions
Administrative Support
Inventory Audits
Store Merchandising
Staff Training
Customer Service and Assistance
Encouraging Participation and Inclusivity
Student Supervision
Special Education

School Policy and Rules Enforcement
Classroom Management
Recreational Activities
Lunch Supervision
Bilingual in Spanish and English
Positive Reinforcement Methods
Playground Safety
Caring and Empathetic Demeanor

Certification

Whittier Adult School Career Technical Education Certificate in Computer Essentials on Oct 19,2019

Languages

Spanish

Native or Bilingual

Timeline