Shawn Riedel
Summary
Knowledgeable and dedicated customer service professional with extensive experience with customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Salesperson Customer Service
Home Depot
02.2023 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Massage Therapist Business Owner
Myself
06.1998 - 04.2022
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Maintained client treatment records and designed long-term care programs for return customers.
Professional School Bus Driver
Edmonds School District
02.2019 - 03.2021
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained Washington driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Obeyed federal, Washington and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Communicated information to parents to promote good communication and transparency.
Customer Service Representative/ Sewing Teacher
Quality Sewing And Vacuum
02.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Incorporated multiple types of teaching strategies into classroom.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created and developed lesson plans to meet students.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
Professional School Bus Driver
First Student Transportation
12.2013 - 07.2016
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Education
Associate of Applied Science - Medical Assistant
Everest Collage Seattle
Seattle, WA08.2013
Licensed Massage Therapist - Massage Therapy
Brennke School of Massage
Seattle, WA09.1998
Skills
- Customer Service and Assistance
- Prompt, Dependable, Strong Accountability
- Detail oriented
- High Integrity, Positive Attitude, Kindness
- Multi Tasking
- Special Assignments
- Retail Support
- Creative Thinking, Team Player
- Sales Solutions
- Strong Telephone Etiquette
Timeline
Salesperson Customer Service
Home Depot
02.2023 - 08.2023
Professional School Bus Driver
Edmonds School District
02.2019 - 03.2021
Customer Service Representative/ Sewing Teacher
Quality Sewing And Vacuum
02.2017 - 11.2019
Professional School Bus Driver
First Student Transportation
12.2013 - 07.2016
Massage Therapist Business Owner
Myself
06.1998 - 04.2022
Associate of Applied Science - Medical Assistant
Everest Collage Seattle
Licensed Massage Therapist - Massage Therapy
Brennke School of Massage
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Breathe Everything Will Be Alright"
Shawn
Volunteer Experience
Camp Korey: Carnation, WA. ~ Baker and Food Preparation
Puget Sound Blood Bank: Seattle,WA. ~ Hospitality services
Parkwood Elementary: Shoreline, WA. Weekly classroom assistance
Little People of America: Nationwide with Northwest focus ~ Education Fundraising
Quilters Anonymous: Lynnwood, WA. ~ Broad President, retreat planner, educator
Quilting/Sewing, Gardening, Knitting, Cooking
In my free time I love quilting,sewing,knitting,gardening and being with friends and family. Community has and will always be important to me
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