Maria V. Martinez
Dorchester,MA
Summary
People-friendly Screener with broad experience working in busy settings. Determined professional considered team player and hardworking mentor. Fantastic attention to detail skills. Attentive professional with many years in security and related positions. Adhere closely to procedures to deliver accurate and efficient safety assessments. Familiar with use of devices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotline Screener
Judge Baker Center
Waltham, MA
02.2023 - 01.2025
- Maintained a professional demeanor when communicating with potential participants via phone or email.
- Tracked participant progress throughout the entire screening process.
- Developed survey questionnaires for use in pre-screening interviews.
- Document information thoroughly and accurately in the case management system.
- Ensure confidentiality at all times in all situations.
Direct Care Worker
Sweetser
Boston, MA
05.2021 - 02.2023
- Maintained accurate records of all services provided to clients.
- Educated families on available resources that could enhance their quality of life.
- Provided emotional support to clients experiencing difficult life transitions or crises
- Ensures that individuals take their prescribed medications.
- Prepares meals that adhere to special dietary considerations.
Supervisor of Operations
Communities For People
Roxbury , MA
03.2019 - 03.2021
- Ensured compliance with all applicable laws, regulations and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Education
Certificate - Aesthetician
Jupiter BeautySchool
Boston, MA06-2021
Liberal Studies
Bunker Hill Community College
Charlestown, MA05-2019
Skills
- Case management
- Survey development
- Confidentiality practices
- Data documentation
- Participant tracking
- Regulatory compliance
- Customer service
- Emotional support
- Accurate recordkeeping
- Resource education
- Problem solving
- Communication skills
Languages
Spanish
Professional
Certification
- Aesthetician
References
References available upon request.
Timeline
Hotline Screener
Judge Baker Center
02.2023 - 01.2025
Direct Care Worker
Sweetser
05.2021 - 02.2023
Supervisor of Operations
Communities For People
03.2019 - 03.2021
Certificate - Aesthetician
Jupiter BeautySchool
Liberal Studies
Bunker Hill Community College
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