MARIA WEATHERSPOON
Elgin,TX
Summary
My passion for delivering outstanding results combined with my ability to work collaboratively with diverse teams make me a valuable asset to any organization.
Proficient in administrative functions and system operations. Strong team player and communicator recognized for going above and beyond established service expectations at every opportunity.
Overview
44
44
years of professional experience
Work History
Airport Agent, Department of Aviation, Security
City of Austin
Austin, TX
09.2024 - Current
- Addressed passenger inquiries to enhance travel experience.
- Collaborated with team members to ensure operational efficiency.
- Monitored passenger flow through the terminal area.
- Informed travelers about the rules and regulations of the airport.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Rural Carrier
UNITED STATES POSTAL SERVICE
11.1994 - 03.2023
- Successfully delivered mail and packages to rural areas on a daily basis, ensuring timely and accurate delivery to customers' mailboxes.
- Maintained a clean and organized mail vehicle.
HR Specialist
UNITED STATES ARMY
12.2001 - 09.2014
- Developed and implemented employee engagement initiatives resulting in a 15% increase in employee satisfaction and retention.
- Successfully led the recruitment and onboarding process for 50+ new hires, ensuring a seamless transition into the company culture and reducing turnover by 10%.
- Conducted thorough investigations into workplace complaints and issues, resulting in timely and fair resolutions that maintained a positive work environment.
- Collaborated with management to create and implement performance management processes that led to a 20% improvement in employee productivity and job satisfaction.
Material Storage & Handling Specialist
UNITED STATES ARMY
07.1981 - 07.1982
- Implemented new inventory tracking system resulting in a 30% reduction in lost or misplaced materials.
- Coordinated with cross-functional teams to improve warehouse layout resulting in a 50% decrease in time spent locating materials.
- Trained and supervised a team of 10 material handlers, resulting in improved productivity and a decrease in safety incidents.
- Developed and executed safety protocols resulting in a 60% decrease in workplace accidents and injuries.
Skills
- Recruitment and Selection
- Employee Relations
- HR Technology
- Compliance and Legal
- Security regulations
- Customer relationship management
- Operational efficiency
- Team collaboration
- Conflict resolution
- Effective communication
Accomplishments
- Developed and implemented an onboarding program that reduced new hire turnover by 25% within the first 90 days.
- Conducted job analyses and created job descriptions for 50+ positions, resulting in more efficient recruitment and selection processes.
- Facilitated and resolved employee grievances and complaints, resulting in a 90% resolution rate and improved company morale.
- Managed performance review process for a team of 100 employees, resulting in a 15% increase in overall productivity and employee satisfaction.
Timeline
Airport Agent, Department of Aviation, Security
City of Austin
09.2024 - Current
HR Specialist
UNITED STATES ARMY
12.2001 - 09.2014
Rural Carrier
UNITED STATES POSTAL SERVICE
11.1994 - 03.2023
Material Storage & Handling Specialist
UNITED STATES ARMY
07.1981 - 07.1982