MARIA WELLS
Cleveland
Summary
Motivated and adaptable professional seeking to transition into an IP Legal Assistant role. Brings extensive experience in client service, document coordination, and multi-tasking in fast-paced environments. Currently pursuing a degree in Fashion Merchandising with a minor in Law, demonstrating strong interest and foundational understanding of legal processes.
Overview
10
10
years of professional experience
Work History
Guest Relations Agent
Cleveland Hopkins International Airport
02.2025 - Current
- Act as the first point of contact for travelers, ensuring excellent service and assistance with complex travel issues
- Provide real-time coordination of schedules and information across multiple departments
- Handle sensitive passenger data and inquiries professionally and confidentially
- Draft and deliver clear verbal and written communication for various customer situations
- Assist in preparing documentation for management and compliance reporting
Event Coordinator
Topgolf
12.2019 - 02.2025
- Managed booking logistics and coordinated multiple events with attention to detail
- Maintained and updated schedules, contracts, and event documentation
- Demonstrated problem-solving under pressure and high-volume customer interactions
- Communicated directly with clients to finalize event details and resolve issues
Banquet Event Lead
Rock and Roll Hall of Fame
07.2019 - 03.2020
- Oversaw banquet operations, including staff coordination and guest support
- Ensured accurate recordkeeping for events and assisted with contract implementation
- Led efforts that boosted client satisfaction by 20% through effective event troubleshooting
VLT Attendant
MGM Resorts
05.2015 - 06.2019
- Maintained compliance with state gambling laws through accurate reporting and documentation
- Handled confidential IRS paperwork and managed large cash transactions daily
- Provided technical support for slot machines and recorded service activity
Education
Bachelor of Science - Fashion Merchandising, Minor in Law
Kent State University
Kent, OH01.2028
High School Diploma - undefined
John F. Kennedy High School
Cleveland, OH06.2012
Skills
- Legal Document Preparation
- Time Management & Prioritization
- Client-Facing Communication
- File Organization (Paper & Electronic)
- Microsoft Office & Legal Admin Tools
- Multi-line Phone Systems & Scheduling
- Proofreading & Attention to Detail
- Calendar and Travel Coordination
Timeline
Guest Relations Agent
Cleveland Hopkins International Airport
02.2025 - Current
Event Coordinator
Topgolf
12.2019 - 02.2025
Banquet Event Lead
Rock and Roll Hall of Fame
07.2019 - 03.2020
VLT Attendant
MGM Resorts
05.2015 - 06.2019
High School Diploma - undefined
John F. Kennedy High School
Bachelor of Science - Fashion Merchandising, Minor in Law
Kent State University
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