Maria Wiliams
Pittsburgh
Summary
Knowledgeable with strong background in providing welcoming and efficient customer service. Successfully created positive first impressions and facilitated smooth operations in previous roles. Demonstrated excellent interpersonal skills and adaptability in dynamic environments.
Professional with background in customer service, ready to create welcoming experiences for all visitors. Skilled in communication, conflict resolution, and maintaining positive environment. Reliable team player who adapts to changing demands and consistently delivers results. Known for friendly demeanor, strong organizational abilities, and commitment to enhancing customers satisfaction.
Overview
2026
2026
years of professional experience
Work History
Greeter
Rivers Casino
Pittsburgh, PA
02.2024 - 10.2025
- Greeted guests warmly, ensuring a welcoming atmosphere and positive first impressions.
- Assisted patrons with inquiries, providing information about gaming options and amenities.
- Monitored entrance for compliance with age restrictions and safety protocols.
- Coordinated with security to maintain a safe environment for all visitors.
- Greeted and seated guests, ensuring prompt service during peak hours.
- Managed reservations using OpenTable to optimize seating arrangements.
Telemarketing Agent
Customer Contact Inc
Pittsburgh, PA
10.2022 - 12.2024
- Developed and maintained customer relationships through effective communication and follow-up strategies.
- Conducted market research to identify potential leads and enhance outreach efforts.
- Utilized CRM software to track interactions, ensuring data accuracy and timely updates.
- Trained new team members on telemarketing techniques and best practices, fostering a collaborative environment.
- Implemented feedback mechanisms to refine sales scripts, improving engagement rates significantly.
- Analyzed call metrics to optimize performance, adjusting tactics based on data-driven insights.
Work From Home Agent
DialAmerica
Pittsburgh, PA
06.2022 - 10.2022
- Provided exceptional customer service through effective communication and problem-solving skills.
- Managed inbound and outbound calls, ensuring accurate information delivery to clients.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
Deli Clerk
Brownsville Shop N Save
Pittsburgh, PA
05.2022 - 09.2022
- Implemented efficient food preparation techniques, improving service speed during peak hours.
- Trained new staff on deli procedures, fostering a cohesive work environment and skill development.
- Monitored inventory levels, assisting in ordering supplies to ensure product availability.
- Developed display layouts for promotional items, attracting customer attention and boosting sales.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Cashier
Family Dollar
Pittsburgh, PA
2019 - 2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Deli Clerk
Crafton Giant Eagle
Pittsburgh, PA
07.2017 - 08.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Prepared deli products by slicing meats and cheeses to meet customer specifications.
- Maintained cleanliness and organization of deli area, ensuring compliance with safety standards.
- Collaborated with team members to manage stock levels and minimize waste effectively.
Deli Clerk
Waterfront Giant Eagle
Homestead, PA
04.2017 - 06.2017
- Assisted customers in selecting deli products, ensuring satisfaction and quality service.
- Operated slicing machines and scales, maintaining safety and cleanliness standards.
- Managed inventory levels, restocking supplies to prevent shortages during peak hours.
Cashier
Wendys Fast Food
Pittsburgh, PA
03.2017 - 04.2017
- Trained new cashiers on register procedures and customer service standards.
- Implemented strategies to improve checkout speed and accuracy.
- Monitored inventory levels and notified management of shortages.
- Assisted in visual merchandising to optimize product presentation at checkout areas.
Restuarantcook/Restuarancook/Restuaracook/Restcook/Cook/Package Handler
Mr. Chicken
Maple Heights, OH
12.2016 - 01.2017
- Prepared and cooked a variety of menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Operated kitchen equipment, including grills, fryers, and ovens, ensuring safe usage and maintenance protocols.
- Assisted in training new cooks on food preparation techniques and kitchen policies.
Crew Member
Wendys Fast Food
Garfield Heights, OH
12.2016 - 01.2017
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Maintained cleanliness and organization of dining and preparation areas, ensuring compliance with health standards.
- Collaborated with team members to streamline workflow during peak hours, enhancing overall efficiency.
Auditor
Sycreon
York, PA
01.2016 - 04.2016
- Conducted comprehensive audits to ensure compliance with financial regulations and internal policies.
- Analyzed financial records for accuracy and identified discrepancies to enhance reporting integrity.
- Developed audit plans and risk assessment strategies to streamline auditing processes.
- Collaborated with cross-functional teams to address findings and implement corrective actions.
Cashier
Shop N Save
McKeesport, PA
05.2014 - 06.2015
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Resolved customer inquiries and issues promptly and professionally.
- Collaborated with team members to enhance store operations.
Produce Packer
Haymaker Shop N Save
Monroeville, PA
04.2014 - 05.2015
- Packaged fresh produce for distribution, ensuring quality and freshness standards.
- Operated packaging machinery, performing routine maintenance to enhance efficiency.
- Collaborated with team members to optimize workflow and meet production targets.
- Inspected products for defects and ensured compliance with safety regulations.
Education
BankWork$ Certificate - Acquiring Industry Specific Skills
Bankswork$ Energy Innovation Center
Pittsburgh, PA02-2026
GED -
Oliver Highschool
Pittsburgh, PA06-2012
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Effective problem solving
- Body language awareness
- Customer service
- Problem-solving
- Professional appearance
- Strong work ethic
- Reliability and punctuality
Timeline
Greeter
Rivers Casino
02.2024 - 10.2025
Telemarketing Agent
Customer Contact Inc
10.2022 - 12.2024
Work From Home Agent
DialAmerica
06.2022 - 10.2022
Deli Clerk
Brownsville Shop N Save
05.2022 - 09.2022
Deli Clerk
Crafton Giant Eagle
07.2017 - 08.2017
Deli Clerk
Waterfront Giant Eagle
04.2017 - 06.2017
Cashier
Wendys Fast Food
03.2017 - 04.2017
Restuarantcook/Restuarancook/Restuaracook/Restcook/Cook/Package Handler
Mr. Chicken
12.2016 - 01.2017
Crew Member
Wendys Fast Food
12.2016 - 01.2017
Auditor
Sycreon
01.2016 - 04.2016
Cashier
Shop N Save
05.2014 - 06.2015
Produce Packer
Haymaker Shop N Save
04.2014 - 05.2015
Cashier
Family Dollar
2019 - 2019
BankWork$ Certificate - Acquiring Industry Specific Skills
Bankswork$ Energy Innovation Center
GED -
Oliver Highschool